Senior Ecommerce (Merchandising) Executive – Search and Product Discovery (12 Month FTC)
Contract type: Fixed Term Contract (12 months)
Location: Hatfield (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate
Application closing date: Tuesday 2nd September 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.
We’re
Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket
ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
At ORL, we want to exceed our customers expectations and make the shopping experience as simple, smart and inspiring as possible.
As a Senior Ecommerce Executive, you will have responsibility for the Product Discovery area of the Merchandising team to drive sales and customer experience and grow overall conversion through methods such as search and navigation. In this role you will help customers find their weekly essentials as well as discover their favourite new products from Ocado's vast and exciting range. You will drive efficiencies within the team and identify and deliver continuous improvement within merchandising.
What You’ll Do
- Utilise all available merchandising levers to drive conversion through customer friendly and commercially-savvy decisions, driving customer journey optimisation
- Carry out daily E2E site walks across all key landing pages, including the Homepage, PDP, CLP, PLP, & offer pages to ensure primary tagging represents what good looks like
- Identify product discovery opportunities to improve website / app performance and conversion prioritising and enabling execution into the Merchandising team to improve sales performance.
- Creating, implementing, and maintaining taxonomies (hierarchical classifications of information) to structure content and improve search
- Continual best practice monitoring and sharing of recommendations, within the Merchandising and overall Ecommerce team.
- Work with all relevant teams to drive sales and achieve commercial targets and increase awareness of product discovery.
- Execute the Merchandising strategy and plans as well as coordinate the testing plan for the team to achieve success.
- Conduct external research and analysis to shape and lean into the product discovery roadmap, working across Product & Proposition roles as well as Group to continually optimise features and algos.
- Ensure key seasonal searches are optimised during each seasonal phase and is aligned with our content strategy
- Make insightful trade-offs and prioritisation decisions into how to spend your time to optimise merchandising and product discovery.
- Use insight and analysis to learn, improve and iterate to satisfy all reporting needs as well as influence optimisation KPI’s and lead change through matrix management within Merchandising.
- Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales.
- Manage a small team that carries out the administrative efforts to run our site
Who You Are
- You will have experience and a strong understanding of Ecommerce in a Retail context.
- Strong insight and data led skills – The role will require strong analytical skills.
- You’ll have excellent attention to detail skills, with an eye for detail to be able to provide accurate and high quality work.
- Competent and confident working on internal systems, spreadsheets and powerpoint presentations.
- Excellent communication skills, both written and verbal.
- Preferably, you will have experience in managing a small team, however, this is not necessary as training can be provided.
At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you!
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
