Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate
Application closing date: 22nd August 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re
Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket
ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
As Zoom’s Senior Merchandising Executive, you will help deliver the online experience – responsible for how the website and app looks and feels for all of our customers. You will execute our Trade Plan to make sure we are putting the right products in front of the right customers at the right time, trying to ensure that new visitors convert into customers and existing customers add more to their basket. This will be facilitated through executing industry-leading media, building engaging events and aisles and ensuring best-in-class shop-keeping standards.
We are still learning about the rapid delivery market and therefore this is not a role in which you will replicate last year's plan or continue ‘business-as usual’, as such we are looking for someone to help us solve some key questions:
- What events does the Zoom customer want to see?
- What creative makes these events most inspiring?
- What sort of products convert best in these events?
- What times of the day do customers want to see these events?
This role offers the unique opportunity to ‘own the whole’ onsite experience for customers including homepage assets and events, aisles and taxonomy, check out walk and all other merchandising space. This would suit an individual with prior experience in on-site merchandising looking to increase their remit and take the next step in their career.
What You’ll Do
- Building and executing the E-Commerce strategy for the Zoom by Ocado business via app and web platforms
- Support the trade planning process across multiple stakeholders for Commercial
- Execute and improve the commercial performance of on-site media via banner placement, search, featured products and creative optimisations
- Work with our supplier-funded team to highlight commercial opportunities
- Create the concepts for and brief media assets with the Creative department
- Develop a strong suite of on-site media and events
- Own the monthly promo changeover media setup and execution, ensuring timely media changes and scheduling for app and web platforms
- Review the online user journey to support our customer missions through walkthroughs of our shop and ranges.
- Use data to continually identify opportunities to improve website/app performance and conversion rate to improve sales performance.
- Own weekly merchandising and department reporting, attending department trading meetings as the merchandising representative.
- Work with the Buying & Promotions teams within Grocery to drive sales and achieve commercial targets.
- Make insightful trade-offs and prioritisation decisions into how to spend your time to optimise merchandising on Ocado.com and mobile apps.
- Drive innovation and provide inspiration for our customers by continually thinking through new ways to shop that drive conversion and sales.
Who You Are
- Attention to detail: Diligent with detail, ensuring every piece of information and pricing on our site are accurate.
- Commercially Driven: You have a proven track record of hitting key merchandising metrics (cash added, CVR, CTR) and understand the levers that drive e-commerce success.
- Creative & Customer-Obsessed: You're full of ideas for new on-site initiatives and are passionate about creating an outstanding shopping experience.
- Strong analytical skills: You transform data into clear, actionable insights and recommendations.
- Highly Organised: Experience multitasking, managing multiple projects and deadlines in a fast-paced environment.
- Ecommerce, FMCG, marketing or shopper insights experience
- Content Management System experience
- Contentful, Tableau and HTML experience preferable but not essential
- Desirable: GA experience
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
