Senior Help Desk Technician
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Role: Senior Helpdesk / Service Desk Engineer
Location: Birmingham (locality essential)
Salary: £40,000 – £50,000
Working Pattern: Hybrid (after onboarding)
On-call: Approx. 1 week in 4–5 (with allowance)
MSP background
We’re hiring a Senior Helpdesk / Service Desk Engineer to provide high-level technical support to customers.
This role is ideal for someone with 3rd line experience who enjoys troubleshooting and resolving complex issues.
Responsibilities:
- Provide senior-level support across customer environments
- Troubleshoot and resolve escalated technical issues
- Support Windows, VMware, and related technologies
- Work closely with internal technical teams
- Participate in an on-call rota (paid allowance)
Skills & Experience:
- Strong Windows Server and infrastructure support experience
- VMware (or similar virtualisation) experience
- Background in 3rd line or senior support roles
Location & Working Pattern:
- Birmingham or nearby essential
- Initially office-based during onboarding, moving to 2 days/week in office
Please apply!