Senior Home Pricing Account Manager

Job Title: Senior Home Pricing Account Manager

Location: Bexhill/Leicester – Hybrid

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there – our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.

We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.

Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics.

The Role

As a key member of the wider home pricing and underwriting team your role is to lead the account management team and to form long term views of profitability that enable us to set pricing levels that balance growth and profitability over the long term.

Key Accountabilities

• Leading and managing a team of c.4-5 colleagues, you’ll set a collaborative environment which enables all our colleagues to achieve their best
• Responsible for judging the long-term profitability of the home portfolios (including considering the long-term impact of weather) and recommending base rates that balance growth and profitability using various tools and projection methods
• Analysing various data sources (including internal loss data and industry data) to form views on home claims inflation. Liaising closely with the claims team to align views across teams
• Create forecasted views of expected frequency and severity by peril, including allowing for volatile elements of losses like large and weather
• Developing claims to ultimate to form views on the profitability of the business we’ve written historically and are now writing today
• Work closely with the Actuarial and Data Science team which develops loss cost models to form views on pricing strength

Experience of developing claims to ultimate and the pros and cons of different techniques that can be used for this

Comfortable working with and analysing numerical/statistical data

Thirst for making change

Appetite to learn new skills

Inquisitive, curious nature

Critically evaluates information

Enthusiastic, positive attitude

Good communication skills, written and verbal

Confidence to express thoughts and views

Good knowledge of the personal line's insurance market preferred, but other backgrounds will be considered

Interview Process

Recruiter screening call

1st Round – Intro call with Hiring manager

2nd Round – Case study round

What We Will Give You

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website

Benefits:

in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more!

– 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments

during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.