Senior IT 2nd Line Engineer
LocationWest Bromwich, England, United Kingdom
Posted At3/4/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
This Senior IT Support Officer (Band 5) role in the Informatics Division is pivotal, based primarily at City/Sandwell but supporting the extensive IT infrastructure across multiple sites (including Rowley Regis).
The objective is to deliver advanced technical support (first/second-line) for the Trust’s essential IM&T systems, network, and end-user computing, acting as the primary point of contact and IT advisor.
The Senior IT Support Officer is key to maintaining the Trust’s IT operational efficiency, spanning support, projects, and team assistance.
Key Responsibilities
The objective is to deliver advanced technical support (first/second-line) for the Trust’s essential IM&T systems, network, and end-user computing, acting as the primary point of contact and IT advisor.
The Senior IT Support Officer is key to maintaining the Trust’s IT operational efficiency, spanning support, projects, and team assistance.
Key Responsibilities
- IT Support & Delivery:
- 1st/2nd Line Support: Provide high-quality support for all users on PC/network hardware and corporate systems (MS Office, Citrix, OS, clinical/admin apps).
- Multi-Site: Deliver on-site and phone support across City/Sandwell, Rowley Regis Hospital, and Community sites.
- Incident Management: Log, update, and resolve faults via the IT Service Desk, keeping users informed.
- External Liaison: Coordinate with external suppliers and agencies to resolve issues.
- Infrastructure & Projects:
- Deployment: Assist in IT infrastructure expansion, including installation and distribution of equipment.
- Projects: Actively participate in IT Projects (configuring PCs/servers/hardware, installing network components and software).
- Asset Management: Diligently update the Asset Database with new hardware details.
- Documentation: Maintain accurate records of all work, backups, maintenance, and procedures.
- Team Duties: Train junior staff, assist senior staff, and contribute to the on-call service.
- Prioritisation: Prioritise daily incoming work, responding quickly to urgent issues.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is
what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
For further details / informal visits contact: Name: Mark Taylor Job title: Assoc. Director of IT Ops Email address: mark.taylor38@nhs.net Telephone number: 0121 507 4050
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
For further details / informal visits contact: Name: Mark Taylor Job title: Assoc. Director of IT Ops Email address: mark.taylor38@nhs.net Telephone number: 0121 507 4050