Senior IT Service Continuity Manager
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Serving our customers, communities, and planet a little better every day.
Salary – Up to £99,600 + annual bonus & benefits
Work Level - 2
Location – Edinburgh, Glasgow or Newcastle
Office Attendance - Our roles are hybrid; however,
you should be able to travel to an office location 2 days per week for this
position.
Closing Date – Applications close 16th March 2026
We’re looking for a Senior IT Service Continuity
Manager to join our Insurance Money and Services team.
The Senior IT Service Continuity Manager is responsible
for ensuring the resilience and continuity of IT services within Tesco
IMS.
You'll focus on developing, implementing,
and maintaining IT Service Continuity management strategies to
minimise the impact of disruptions, including destructive cyber incidents (such
as ransomware) and catastrophic destructive attacks. You'll collaborate
with various departments to ensure robust recovery plans are in place and
conduct continuous assessments and improvements to ensure compliance with
industry best practices.
This role is pivotal in safeguarding Tesco IMS’ IT services,
ensuring preparedness to face disruptions and can recover swiftly
to maintain operations.
What you’ll be doing
- Design
and maintain an IT Service Continuity framework in alignment
with organisational policies and best practices - Conduct
regular risk assessments to identify vulnerabilities in IT
services and implement appropriate mitigation strategies - Perform
Business Impact Analysis (BIA) to determine the criticality of
IT services and establish recovery
time objectives (RTO) and recovery
point objectives (RPO) - Create
and oversee the development of IT Service Continuity and Disaster Recovery
plans, ensuring they are regularly tested and updated - Creation and documentation of destructive-attack
recovery plans, including testing activities (recovery drills, clean‑room rebuilds), modelling
of destructive attack scenarios in BIAs and assessment of destructive
attack risks (e.g., segmentation, immutable backups)
training sessions and awareness programs for staff on IT service
continuity procedures and practices
with the Incident Management team to investigate service disruptions
and initiate appropriate recovery actions
comprehensive documentation of continuity plans, procedures, and any
changes made to them
compliance with relevant regulations and standards
reports for senior management and regulators as required.
We need you to have
- Strong
analytical and problem-solving skills - Cyber
resilience experience - Experience contributing to destructive attack
recovery efforts attacks (ransomware, wiper malware), including:
- Immutable/offline
backups - Mass encryption
recovery - AD/AAD recovery
- Clean room rebuilds
- Excellent
communication and interpersonal skills to effectively collaborate with
stakeholders across all levels
to work under pressure and maintain a strategic focus during
crises
in IT service management tools and technologies
5 years of experience in IT Service Management, including roles that focus
on Disaster Recovery and service continuity
record of developing successful IT Service Continuity plans and
managing disaster recovery processes
in risk management and risk assessment methodologies
of working with cross-functional teams including third party service
providers
with compliance requirements relevant to IT continuity, such as PCI DSS,
GDPR, or similar frameworks.
And if you have any of these, even better
- ITIL
(Information Technology Infrastructure Library) - ISO
22301 (Business Continuity Management) - COBIT
(Control Objectives for Information and Related Technologies)
Business Continuity Professional (CBCP)
response focused certifications (e.g., GCIH, GCIR, CCIR)
who can demonstrate a proactive approach to IT Service
Continuity and possess a combination of technical knowledge,
strategic thinking, and leadership skills will be highly valued.
What’s in it for you
- Prepare
for your retirement with our colleague pension scheme. - Private
Medical Insurance (WL2+) and virtual GP Service you and your family 365
days a year. - Critical
Illness Insurance. - Performance
related annual bonus. - Indulge
in a generous holiday allowance with a minimum of 7.2 weeks, with the
opportunity to buy more. - Embrace
the benefits of our Colleague Clubcard, enjoy a 10% discount that increase
to 15% every payday. As an added perk, we’ll give you a
second card to share with someone else. - Take
part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be
themselves. We’re committed to building a more inclusive workplace
and celebrating everything that makes colleagues unique, and value the richness
and diversity this brings to our business. A more diverse business helps us
deliver on our purpose to serve our customers, communities, and planet a little
better every day.
Interviews
Interviews are expected to be shortly after closing date.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!