Job Description
Senior Learning Management Systems Coordinator| Manchester| Permanent| FT| Hybrid| Salary Up to £30k DOE
We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.
The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction.Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.
Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.
As the Senior LMS Co-ordinator you will play a key role in supporting the Learning and Development teams across Spire by overseeing the administrative execution of training programmes. This will include managing bookings, scheduling, database maintenance, preparation of learning materials and resources as well as the evaluation processes Working closely with the Team Manager, you will ensure that daily operations are delivered in line with agreed Service Level Agreements (SLAs). You will serve as the primary point of contact for the team administrators, offering guidance, resolving queries, and handling customer escalations with professionalism and efficiency.
Key Responsibilities
Will include but are not limited to:
- Coordinating all administrative aspects of training delivery, including scheduling, bookings, resource preparation, and post-training evaluation.
- Maintaining accurate records in the LMS to ensure data integrity.
- Monitoring administrator workflows and escalate issues where necessary to maintain service continuity.
- Overseeing the ticket portal and managing the daily ticket allocations to administrators.
- Acting as the first point of contact for Learning Administrators, providing training, guidance, mentoring, and support.
- Handling complex customer queries and escalations, ensuring timely and effective resolution.
- Deputising for Team Manager during periods of absence.
- Ensuring all processes comply with internal policies, data protection regulations, and quality standards.
- Creating, reviewing and updating local work instructions and process documentation regularly.
- Identifying and implementing opportunities to streamline administrative processes and improve system efficiency.
- Contributing to system upgrades, testing, and user acceptance activities.
- Generating and analysing reports on training activity, learner engagement, ticket portal and compliance metrics.
- Providing insights to support decision-making and strategic planning.
Key Requirements
- Demonstrable senior administrative experience in a learning systems or training administration role, ideally within a large or complex organisation.
- Strong working knowledge of any Learning Management System (e.g., Oracle, SAP
- Moodle, Cornerstone, Totara, etc.)
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- Experience of high-volume administration, ideally in a People Shared Service Centre, ability to support team members, liaise with key stakeholders and manage colleagues in times of peak workload, holidays and other absences.
- Strong interpersonal and communication skills, with a customer-focused approach.
- High attention to detail and accuracy in data entry and reporting.
- Robust IT Literacy, with high proficiency in Microsoft 365.
- Process and documentation improvement experience
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free wellness screening
- Private medical insurance
- Life assurance
Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.
We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.
For us, it's more than just treating patients; it's about looking after people. 
