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Copyright © 2025
Copyright © 2025
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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Senior Manager – Digital Product Management (Developer Productivity Analytics)
The Senior Manager – Digital Product Management will lead the strategic vision, development, and implementation of cutting-edge Developer Productivity analytics solutions, focusing on empowering leaders and engineering teams with actionable insights into developer productivity across all phases of the Software Development Lifecycle (SDLC). This role requires deep partnership with various technology teams and systems of record like Jira, Rally, GitHub, SonarQube, XLR, and ServiceNow. The successful candidate will develop a comprehensive product strategy to support data-driven business decision-making, drive productivity improvements, and foster developers' well-being.
Key responsibilities:
o Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, collaborating closely with multiple stakeholders on requirements grooming, design, architecture, and prioritization across multiple scrum teams.
o Partner with engineers, tech leads, scrum masters, and architects to define and prioritize capabilities and features for continuous release in an Agile environment.
o Own and meticulously maintain the product roadmap, defining short-term and long-term product enhancements.
o Identify and proactively manage program blocking issues, providing effective escalation management, anticipating and making informed tradeoffs, and balancing business needs with technical or operational constraints.
o Design and implement robust support processes for the analytics solutions, aiming for operational excellence and reliability.
o Monitor and evaluate product performance, utilizing data to identify areas for improvement and drive continuous iteration.
o Serve as the internal subject matter expert for Developer Productivity analytics solutions, providing guidance and support to various teams.
o Facilitate the development of Conversational BI solutions across the organization, enabling intuitive access to insights.
o Actively engage with the developer community and internal users to gather feedback and inform product development.
Minimum Qualifications:
o A Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, Information Technology, Engineering, or a related quantitative field.
o Proven experience in product management, with a demonstrable focus on data analytics, business intelligence, or developer tools.
o A proven track record of successfully leading and scaling data product initiatives at an enterprise or line of business level, delivering tangible impact.
o Experience in designing, developing, and implementing complex data products and analytics solutions, preferably within a developer-centric environment.
o Demonstrated expertise in translating complex data insights into strategic business recommendations and driving measurable business results.
o Experience with reporting frameworks, data visualization tools, and dashboards relevant to developer productivity metrics. Prior experience building and scaling developer productivity solutions is preferred.
o A strong understanding and working knowledge of various SDLC tools, including but not limited to: Rally, Jira, GitHub, SonarQube, Jenkins, GitHub Actions (GHA), XLR, and ServiceNow. Understanding of various SDLC tools is preferred, and hands-on experience is a significant advantage.
Preferred Qualifications:
Optional Skills:
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.