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Overall purpose of the role:
As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands- on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.
Key Responsibilities
Main responsibilities and duties of the role (indicate if any are shared, if so with which other position):
Provide technical solution to the business needs and following best practices and standards. Be the driver for change and promote strategic solutions with the view for building for the long term.
Shows urgency on business related issues and manage business expectations
Main Area’s:
Add value by helping out with:
Propose new projects to the business, take lead of support topic, covering notably:
Reporting:
Timely progress updates to direct management as deemed necessary.
Responsible for producing:
High Level Murex documentation including DOI’s (Document of Instructions), for the desk and support teams to follow. Ensure the documentation and product setup and basic system architecture. Maintain confluence page for key design decisions. Follow Agile methodology, experience with Sprints, Kanban Board and alignment with Head Office (Paris), leverage fit for purpose processes with the Paris team.
Responsible for reviewing:
Regular liaison with the squad (Product Owner / Value Stream Owner), Manage and assist in the backlog refinement and prioritisation with Business Manager, Annual review with the Head of GMR IT.
Regular liaison with IT leaders locally and from the Head Office. Be the driver for change and adopt and implement new technologies as per direction from HO (Head Office – Paris).