Senior Network Engineer

Company Profile

Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Currently,we'reseeking an?experienced?Senior Network Engineer,?to?join our dynamic, supportive team, serving a variety of sites throughout the United Kingdom.?

About The Role

As a Senior Network Engineer, you will lead the design, architecture, and strategic direction of client network infrastructures. This role combines advancedhands-onengineering with ownership of highimpact projects, technical leadership, and acting as the senior escalation point for complex networkissues. Onengineering with ownership ofhigh impactprojects, technical leadership, and acting as the senior escalation point for complex network issues.

You will work acrossrouting, switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams tomaintain, enhance, and evolve our clients networks.

Responsibilities

Architecture & Engineering

• Lead the design and implementation of enterprise-level network solutions.
• Architect scalable, secure LAN/WAN, wireless, and cloud-integrated network environments.
• Drive complex network upgrades, migrations, integrations, and transformation projects.
  
  

Technical Leadership, Team Lead& Escalation

• Act as the senior escalation point for complex routing, switching,firewall, and security issues.
• Provide expert-level troubleshooting within agreed SLAs and KPIs.
• Lead and coordinate the network engineering team, ensuring workload balance, prioritisation, and high-quality delivery.
• Provide day-to-day leadership, direction, and support to engineers and technical support teams.
• Mentor and develop junior engineers, fostering continuous learning and professional growth.
• Oversee technical standards, best practices, and adherence to engineering governance.
  
  

Operational Excellence

• Maintainhigh levelsof customer service withaccurate,timelyresponses.
• Own the progression and resolution of all assigned support cases.
• Conduct proactive monitoring to ensure stable, efficient, and cost-effective network services.

Review and implement change requests in line with governance, risk, and compliance requirements.

Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks.

Onsite & Field Work

• Conduct site surveys for new installations, planned maintenance, and new business opportunities.
• Deliver onsite troubleshooting, configuration, and infrastructure improvements asrequired.
• Coordinate team deployment for onsite works, ensuring correct skill alignment and resource coverage.
  
  

Strategic Contribution

• Evaluate, recommend, and introduce emerging networking technologies.
• Maintain and improve documentation, topology maps, processes, and procedures.
• Own network-related projects from planning through to delivery.
• Oversee vendor relationships, procurement cycles, and technology selection.
• Propose and implement new tools, automations, and service enhancements tobenefitclients.
• Contribute to strategic planning for team growth, capability development, and service evolution.
  
  

Experience

• Several years of commercial experience as a Network Engineer within a managed services or professional services environment.

Proven background supporting and designingCisco basednetworks.

Experience acting as senior escalation for complex network issues.

Strongcustomer facingcommunication and experience working both remotely and onsite.

Certifications

• CCNA Required
• CCNP Required
• CCIE - Preferred
• Additionalvendor certifications (Cisco, Meraki, Palo Alto, Fortinet, etc.) areadvantageous.
  
  

Technical Skills Required

Networking & Infrastructure

• Cisco routing & switching
• Cisco switches (enterprise level)
• Cisco Meraki (MX/MS/MR)
• Palo Alto
• LAN & WAN technologies
• WiFitroubleshooting & optimisation
• IP addressing, subnets, VLANs, DNS, DHCP
• Diagnosing internet connectivity and performance issues
• Network monitoring and performance analysis tools
  
  

Security & Firewalls

• Firewallconfiguration, administration, and troubleshooting
• Understanding of security standards and compliance frameworks
• VPN technologies, IDS/IPS, and secure network design
  
  

The Candidate

You will be a proactive, reliable, and highly skilled Senior Network Engineer with a strong commitment to technical excellence, operational maturity, and outstanding customer service. You take ownership of problems, communicate clearly, and apply a continuous-improvement mindset. You act as a role model within the Network Team, providing leadership, guidance, and structure to support high-quality service delivery.

You willdemonstratestrong technical depth, holding certifications such asCCNA (required)andCCNP (expected for senior level), with progression towardCCIEor equivalent expert credentials.Additionalvendor certifications acrossCisco, Meraki, Palo Alto, Fortinet, or cloud networking (Azure/AWS) are highlyadvantageous, reflecting your commitment to staying current in a rapidly evolving industry.

We Expect You To

Team Leadership

• Lead by example and uphold high engineering standards across the Network Team
• Provideday-to-day guidance, direction, and workload prioritisation for network engineers
• Act as the senior technical escalation point, supporting the team through complex issues
• Mentor, coach, and develop junior and mid-level engineers, enabling skill progression and knowledge uplift
• Review team output, documentation, and change work to ensure accuracy, consistency, and compliance
• Promote a positive culture of accountability, collaboration, and continuous improvement
• Support the Head of Operations and senior leadership with insights, recommendations, and team development planning
• Ensure the team adheres to operational processes, SLAs, governance, and security best practice
• Coordinate engineering resource for onsite work, projects, and urgent escalations
• Contribute to refining tooling, automation, and working practices that enhance team performance and client outcomes
  
  

Professional & Operational Expectations

• Perform under pressure and manage multiple priorities effectively

Be flexible, honest, dependable, and consistently professional

Produce andmaintainaccuratedocumentation, diagrams, and handover material

Assistand collaborate with service desk teams, ensuring effective escalation handling

Produce weekly playbooks and provide structured reports to the senior management team

Demonstrate initiative and proactively seek opportunities to improve service quality, efficiency, and reliability

Maintain certification pathways, ensure skillsremaincurrent, and champion best practices across the team

Company Benefits

28?Days annual leave plus 1 day, 2 weeks either side of your Birthday

Great working environment within a?friendly team

Private healthcare including 24-hour GP access

Mental health & wellbeing programmes

Audio, optical & dental cover

Up to 10 days of relevant training per year

A tailored professional and personal development plan

High performance computers for all employees

Friendly, supportive, and professional working environment Total IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.?

Interview Process

Stage 1: Telephone screening (1015 minutes)

Stage 2: Teams or in-person interview withHead of Operations

Stage 3: Face-to-face interview withHead of Operationsand our CEO

Stage 4: Offer discussion with HR Manager

Final Stage: Offer letter and agreed start date welcome to Total IT

Join the Total IT team and benefit from a supportive working environment that fosters skill development andprovidesexcellent opportunities for growth.

Why work at Total IT

A recent team survey gives you an insight into the work life here at Total IT:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining us on a technical role, expect a warm welcome,and to be treated fairly and professionally withtop-uptraining to help you meet your own goals.

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