Senior Patient Access Officer
CompanyHCA Healthcare UK
Location
London, England, United Kingdom
Employment TypeFull-time
Posted At6/12/2026
UK Visa Sponsorship Analytics
Occupation TypeRecords clerks and assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
London: HCA@UCH ( rotating between 5th Floor Macmillan Cancer Centre and 5th Floor Grafton way Building)
Full-time, 37.5 hours per week
Shifts: Monday- Friday 8am - 7pm (Flexibility required to cover opening hours & to meet service needs )
Permanent contract
We’re looking for a Senior Patient Access Officer to join our Patient Access team based in HCA@UCH
As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.
As a Senior PAO, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
Full-time, 37.5 hours per week
Shifts: Monday- Friday 8am - 7pm (Flexibility required to cover opening hours & to meet service needs )
Permanent contract
We’re looking for a Senior Patient Access Officer to join our Patient Access team based in HCA@UCH
As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.
As a Senior PAO, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Ensure that all administrative functions are carried out to the highest standard
- Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained
- To ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Self-funded.
- Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.
- Previous experience in a patient access or similar role is essential
- Previous supervisory experience in a similar role is essential
- Excellent Numeracy and Communication skills
- IT Literate
- Understanding of basic medical terminology
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Patient Access Officer you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss
flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.