Senior People Operations Delivery Manager
CompanyBritish Airways
Location
Hounslow, England, United Kingdom
Employment TypeFull-time
Posted At6/6/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation TypeManagers in transport and distribution
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£44,900
(£23.03 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with British Airways. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Senior People Operations Delivery Manager
We are looking for a Senior People Operations Delivery Manager to lead the delivery of HR services across the full employee lifecycle. The role is responsible for managing People Operations teams, driving operational excellence, leading the adoption and implementation of change initiatives, and using data to improve service performance and colleague experience.
What You’ll Do
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Senior People Operations Delivery Manager
We are looking for a Senior People Operations Delivery Manager to lead the delivery of HR services across the full employee lifecycle. The role is responsible for managing People Operations teams, driving operational excellence, leading the adoption and implementation of change initiatives, and using data to improve service performance and colleague experience.
What You’ll Do
- Lead People Operations delivery teams (c.15 FTE) to provide high-quality HR services across Tier 1 query management and employee lifecycle processes.
- Manage performance against SLAs, KPIs and quality standards.
- Lead all aspects of the delivery of change programmes, using HR data and service insights to assess readiness, identify risks, and ensure successful adoption of new systems and processes.
- Use HR data, analytics, and service metrics to identify trends, diagnose root causes, and drive actionable improvements.
- Ensure compliance with GDPR, employment law, audit controls, and internal policies.
- Strong leadership experience with advanced knowledge of HR Operations, Shared Services or HR Process Delivery.
- Proven track record in managing change, including leading transformation initiatives and facilitating positive uptake of new systems and processes.
- Proficient analytical skills; ability to interpret HR metrics, service data and workforce trends, translating data into clear insights and operational actions.
- Strong decision-making, prioritisation and problem-solving capabilities.
- Knowledge of compliance frameworks including GDPR, employment law and audit requirements.
- Experience using HR technology, case management platforms or workflow system.
- Excellent communication skills, with ability to influence senior stakeholders.
- Ability to coach and develop managers and teams.
- Highly organised, structured and able to work in a fast-paced environment.
- Degree-level education or equivalent experience (desirable).
- CIPD or relevant HR qualification (desirable).
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britai
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britai