Senior Product Support Engineer
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Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
Senior Product Support Engineer
Wolverhampton
On Site with some Hybrid working by agreement
Skills: Supportability, ILS, Engineering, Hydro-mechanical, Integrated Logistics Support, Logistics Support analysis, Actuators, Electro-mechanical, Tech Pubs, CMMs, Maintenance Manuals, Service Bulletins, In-Service Support, Maintainability
Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:
*Competitive salary and annual bonus and pay review
*25 days' holiday + bank holidays
*Private medical insurance
*Comprehensive health cash plan
*Flexible working options
*Pension (up to 10% employer contribution) and life assurance
*Early finish on Fridays
*Professional development, ongoing training, mentoring
*Onsite amenities: parking, restaurant, bicycle storage, showers
*Family-friendly and accessible workplace policies
Safran - Here, we craft excellence together.
About Safran Actuation Systems UK
Safran Actuation Systems UK is a world‑class centre for the design, manufacture and support of actuation and flight‑control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best.
We are looking for passionate individuals to join our Aftermarket Support team as a Product Support Engineer at our Wolverhampton site.
Your Role
As a Product Support Engineer, you'll play a critical role in supporting our in-service aerospace products, providing technical expertise and innovative solutions to Prime Contractors, Airline Operators, and Aftermarket teams. You'll also support the introduction of new products, ensuring readiness and maintainability from day one.
Key Responsibilities
*Deliver technical advice and problem resolution for in-service equipment (both externally and internally) and new product introductions.
*Monitor product reliability, identify fault trends, and drive systemic improvements.
*Develop robust troubleshooting strategies at the system level.
*Prepare and deliver engaging training material for Aircraft Operators.
*Collaborate with Technical Publications to ensure accuracy of technical manuals and bulletins.
*Support development of repair schemes and management of rotable parts.
*Contribute to maintenance planning, direct maintenance cost analysis, and in-service readiness.
*Represent Safran in technical reviews with customers and provide expertise to our Customer Response Centre.
What You'll Bring
*Mechanical or electrical engineering background (Essential)
*Practical/hands on experience (Desirable)
*Knowledge of hydro-mechanical or electro-mechanical systems (Essential)
*Exposure to Highlift/Nacelle Actuation or Military systems (Desirable)
*Strong analytical and computer literacy skills (Essential)
*Experience with ILS/LSA methodologies (Desirable)
*Ability to think globally regarding the impact of product changes