Senior Referral Coordinator (developmental) Reablement Team

The post holder is responsible for the Referral and Coordination on behalf of short-term services. The post holder needs to be able to co-ordinate detailed referrals from Health and Social Care Professionals, communicate and answer queries from all disciplines including Care Providers, members of the public and users of the service. To provide direct line management support and supervision of the support worker, ensuring strict compliance with Trust policies and procedures.A good general education, a relevant IT qualification or experience with the ability to use own initiative as well as being able to work within a team. Good organisational skills are essential.

• Responsibility for taking referrals and activating these services within the specified response time.
• To take referral information in a consistent manner, gathering additional information, arranging assessment, initiate and co-ordinate care with feedback to referrers.
• To review and co-ordinate needs of service users with professionals.
• To programme staff resources to meet the specified needs of the service users
• Deal with less complex referrals and forward to appropriate area, e.g. Social Services
• Patient Administration Systems – Link into as required to access patient details in relation to short term services.
• Produce statistical reports as required by Service Manager
• Working with a wide range of information- handling requirements on behalf of two or more agencies e.g. Torbay and South Devon Foundation Trust (TSDFT), Adult & Community Services (ACS), Devon Doctors on call services
• High levels of typing skills and IT Skills involving extensive experience of Microsoft Office including Word, Excel and Outlook
• Actively maintain positive working relationships with colleagues and within the multi-disciplinary team
  
  

Torbay and South Devon NHS Foundation Trust is a unique organisation providing acute health care services from Torbay Hospital, community health services and adult social care.

We have around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 375,000 people, plus about 100,000 visitors at any one time during the summer holiday season.

We are proud to be part of a healthcare community that works

in partnership to provide the best possible health and care for its population. Our partner organisations include, Devon Partnership NHS Trust, Torbay Council, Devon County Council and Rowcroft Hospice. Along with the South Devon and Torbay Clinical Commissioning Group, we are all members of the local JoinedUp Board, which makes decisions about how to develop services to achieve the best outcomes for patients.

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For further details / informal visits contact: Name: Zoe Hickling Job title: Deputy Community Service Manager Email address: zoe.hickling@devon.gov.uk Telephone number: 07345434854