Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.
The Role:
We’re looking for a Senior Risk Engineer to join our Operations team. The Operations team is cross-functional by nature, it’s our job to enable Paddle’s diverse internal functions with insights, processes and tools to make them more efficient and support our rapid growth.
The core of your role will be to build processes, implement tools and iterate on existing processes across Risk, including making data accessible and easy to understand so that we can make informed decisions. You’ll also have plenty of opportunities to refine our data, seek out new sources and implement solutions to enhance the insights we’re able to gain from our analysis. You’ll also work on projects from conception to delivery, ensuring Paddle is able to scale effectively.
What you'll do:
- Collaborate closely with the Risk, Compliance and Legal teams at Paddle to implement and optimise processes, enhance the risk tech stack, and improve decision-making with faster, data-driven insights.
- Act as a player-coach in Paddle’s Risk Operations team — delivering yourself while also guiding analysts, setting priorities and raising execution quality.
- Design and implement innovative tools and solutions that improves fraud detection, policy enforcement, chargeback reduction/prevention and agent productivity — ensuring we move from reactive fix work toward proactive, scalable improvements.
- Identify and address operational inefficiencies, facilitating cross-functional improvements to streamline and enhance risk processes.