Senior Service Designer

Job title: Senior Service Designer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Liverpool City Council is delivering an ambitious Customer Experience Programme that will transform how we serve our residents. To support this, we are recruiting a Senior Service Designer to play a pivotal role in shaping the future of our services.

A major deliverable within the programme is the rollout of a new case management system, already successfully implemented within our Pest Control service. As Senior Service Designer, your primary focus will be to redesign additional Council services so they can adopt this system and deliver a seamless, user-‑centred customer journey. The role will report to a Transformation Programme Manager and will include line management responsibility for a Service Designer.

You will have the opportunity to drive meaningful, organisation-wide‑wide improvements. Working closely with directorate leads, heads of service and senior stakeholders, you will challenge existing ways of working and recommend process changes that make best use of available technology and support more efficient, modern service delivery.

We’re looking for someone who is genuinely passionate about improving public services. You will bring strong experience in service design, confidence in influencing senior stakeholders, and the ability to quickly understand and apply our case management system.

Due to the programme’s pace, we particularly welcome applications from candidates who are immediately available or have shorter notice periods.

This role is fixed term to provide support on the Customer Programme within the Transformation Team and the work will be completed within 2 years.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight on Thursday 12th March 2026

Shortlisting date: w/c Monday 16th March 2026

Interview date: w/c Monday 23rd March 2026

Interview type: face to face with a presentation

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

Please note: this vacancy is classified as a politically restricted position.

If you would like any further information or an informal discussion, please contact Karen Mahood via karen.mahood@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.