Senior Service Development Lead
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (41.0%).
Occupation Type
Programmers and software development professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,700
(£28.05 per hour)
Occupation rate applies
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Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Cancer Research UK (CRUK). For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Senior Service Development Lead -Cancer Patient Information Services
£58,000 - £64,300 plus benefits
Reports to: Head of Cancer Patient Information Services
Directorate: Policy, Information and Communications
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Closing date: 24th March 2026, 23:55
Recruitment process: 2 stage, 1st stage competency questions, 2nd stage presentation and competency questions.
Interview date: From the week commencing 7th April 2026
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
About The Team
We’re creating a brand new Service Development Unit within our Cancer Patient Information Services team, and you’ll be the leader who brings it to life.
This new agile, innovation focussed team will help us adapt our information services to the new ways our audiences are engaging with health content through AI and other diverse channels. The team will also be instrumental in testing how we can personalise and tailor the journeys we take people on and create experiences that deepen the value and impact we offer.
Our Cancer Patient Information Services team includes our sector leading cancer information content delivered through our website About Cancer | Cancer Research UK , our nurse led helpline Cancer Research UK and our online peer support community Cancer Chat Cancer Chat | Cancer Research UK
About The Role
£58,000 - £64,300 plus benefits
Reports to: Head of Cancer Patient Information Services
Directorate: Policy, Information and Communications
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Closing date: 24th March 2026, 23:55
Recruitment process: 2 stage, 1st stage competency questions, 2nd stage presentation and competency questions.
Interview date: From the week commencing 7th April 2026
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
About The Team
We’re creating a brand new Service Development Unit within our Cancer Patient Information Services team, and you’ll be the leader who brings it to life.
This new agile, innovation focussed team will help us adapt our information services to the new ways our audiences are engaging with health content through AI and other diverse channels. The team will also be instrumental in testing how we can personalise and tailor the journeys we take people on and create experiences that deepen the value and impact we offer.
Our Cancer Patient Information Services team includes our sector leading cancer information content delivered through our website About Cancer | Cancer Research UK , our nurse led helpline Cancer Research UK and our online peer support community Cancer Chat Cancer Chat | Cancer Research UK
About The Role
In this role, you’ll lead a team shaping and delivering innovative prototypes and experiments to evolve how people experience our information services. You’ll use design thinking and agile ways of working to deliver creative, user-centred ideas at pace. Working side by side with fundraising and innovation colleagues and our Information Services teams, you’ll help us build more personalised journeys for our audiences and explore new, AI informed ways of reaching and supporting people.
You’ll be supported by 3–5 direct reports and a collaborative network of colleagues across CRUK — all passionate about making a real, lasting difference.
What you’ll be doing:
Lead innovation and service development
You’ll be supported by 3–5 direct reports and a collaborative network of colleagues across CRUK — all passionate about making a real, lasting difference.
What you’ll be doing:
Lead innovation and service development
- Build a model that lets us experiment and test new approaches to reaching and engaging people living with cancer
- Set up and lead a small multidisciplinary team of content, design and cancer experts.
- Build an agile, sprint based model that champions experimentation and continuous learning.
- Drive idea generation, prototyping and testing using design thinking methods.
- Co-develop a strategic roadmap with our Fundraising Proposition and innovation teams, focusing on personalised, “information seeker to supporter” journeys.
- Build strong, trusting partnerships across CRUK — from frontline teams to senior leaders.
- Embed agile, matrix working practices with digital, content, innovation and fundraising teams.
- Work closely with our Patient Information and Digital Specialist teams to ensure coherence across our content estate.
- Communicate complex ideas in simple, accessible language and help shape business cases for future investment.
- Use design thinking to deeply understand user needs and turn them into meaningful solutions.
- Ensure every project is grounded in evidence, powered by data and evaluated through clear KPIs.
- Partner with insight and analytics teams to learn, iterate and identify what to scale — and what to stop.
What you’ll bring:
Join us and help shape the future of how we support people affected by cancer. Together, we’ll go further — faster.
Our organisation values are designed to guide all that we do.
Bold:
- Experience delivering innovation projects from idea through to launch, ideally in a charity, health or public sector setting.
- Strong service design skills and familiarity with behavioural insights and rapid innovation techniques.
- A solid understanding of agile methodologies, including running sprints and prototyping cycles.
- Uptodate knowledge of AI and a keen interest in applying AI tools to content or digital services.
- Confidence using data to guide decisions and measure impact.
- Excellent stakeholder management and the ability to influence across a complex organisation.
- A userfirst mindset and passion for involving people with lived experience.
- A strong strategic thinker, able to contribute to strategy development and strategic discussions
Join us and help shape the future of how we support people affected by cancer. Together, we’ll go further — faster.
Our organisation values are designed to guide all that we do.
Bold:
Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section and the application questions of the online application form for us to be able to assess you quickly, fairly, and objectively.
If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.
What will I gain?
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section and the application questions of the online application form for us to be able to assess you quickly, fairly, and objectively.
If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
Additional information
For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 0
20 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.