Senior ServiceNow Consultant
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Role Overview:
We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions.
They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.
Key Responsibilities:
Advanced Platform Development
- Lead the design, development, and optimisation of complex solutions across the ServiceNow platform.
- Build custom applications, integrations and automation using:
- Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer
- Develop scalable, maintainable code following ServiceNow best practices.
- Review code from other developers and provide mentoring and technical oversight.
Solution Architecture & Design
- Translate high-level business requirements into robust technical designs and implementation plans.
- Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
- Guide platform strategy, module adoption, and roadmap development.
Pre-Sales & Customer Engagement
- Partner with sales, architecture and delivery teams to support pre‑sales activity, including:
- Requirements discovery sessions
- Solution demonstrations and platform walkthroughs
- Technical proposal development and effort estimates
- Advise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.
- Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).
Technical Delivery & Governance
- Own the end-to-end delivery of complex features, integrations, and platform enhancements.
- Ensure compliance with governance standards, architectural principles, and development frameworks.
- Support upgrades, patch cycles and platform performance improvements.
- Maintain comprehensive documentation for solutions, integrations and custom modules.
- Stay up to date with ServiceNow best practices and new features.
Required Skills & Qualifications:
- 4–7+ years hands-on ServiceNow development experience.
- Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:
- JavaScript (server & client)
- Script Includes, Business Rules, UI Policies, Client Scripts
- Integration Hub, REST/SOAP integrations, MID Server
- CMDB modelling and platform security (ACLs, roles)
- Proven experience in presales, technical consultancy or customer facing solution design.
- Ability to articulate complex concepts to both technical and non‑technical audiences.
- Experience mentoring junior developers and contributing to coding standards.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt in a fast-paced environment.
- Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)
- ServiceNow Presales and Design Certification
Personal Attributes
- Strong leadership, problem solving, and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Confident presenting to customers and supporting sales opportunities.
- Ability to balance hands-on development with solution design and consultancy.
- Self-motivated with a focus on continuous improvement.
Desirable (but not required)
- ServiceNow Certified System Administrator (CSA)
- One or more of:
- Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA) – or progress towards it
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience in coaching and mentoring colleagues and customers.
What We Offer:
- Mentorship and training from experienced ServiceNow professionals.
- Opportunities for certification and career progression.
- A collaborative and inclusive work environment.
- Flexible working arrangements and competitive benefits.
Required Skills & Qualifications:
- 4–7+ years hands-on ServiceNow development experience.
- Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:
- JavaScript (server & client)
- Script Includes, Business Rules, UI Policies, Client Scripts
- Integration Hub, REST/SOAP integrations, MID Server
- CMDB modelling and platform security (ACLs, roles)
- Proven experience in presales, technical consultancy or customer facing solution design.
- Ability to articulate complex concepts to both technical and non‑technical audiences.
- Experience mentoring junior developers and contributing to coding standards.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt in a fast-paced environment.
- Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)
- ServiceNow Presales and Design Certification
Desirable (but not required)
- ServiceNow Certified System Administrator (CSA)
- One or more of:
- Certified Application Developer (CAD)
Experience in Health Services preferable, but not essential.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.