Senior Software Engineer (CCAI) - FTC
UK Visa Sponsorship Analytics
Occupation Type
Programmers and software development professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,700
(£28.05 per hour)
Occupation rate applies
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Description
Role: Senior CCAI Engineer (12 month FTC)
Reports to: Principal CCAI Engineer
This is a remote opportunity.
Role Purpose:
The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities.
Key Accountabilities and Responsibilities:
Reports to: Principal CCAI Engineer
This is a remote opportunity.
Role Purpose:
The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities.
Key Accountabilities and Responsibilities:
- Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap.
- Support the Principal Engineer in executing the technical strategy for the DCC SaaS product.
- Develop and maintain full stack solutions using .NET, JavaScript, and Python.
- Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP).
- Assist in the development of Chrome extensions to enhance agent experience.
- Implement secure authentication using JWT and OAuth 2.0.
- Proven experience in full stack development, particularly in .NET and cloud-native environments.
- Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage.
- Familiarity with Chrome extension development and secure authentication protocols.
- Experience with CI/CD pipelines and DevOps practices.
- Strong understanding of API management using Apigee.
- Proficiency in JavaScript and Python.
- Exposure to Azure infrastructure and networking is a plus.
- Demonstrated ability to lead delivery streams and mentor team members.
- Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals.
- Collaborate with Contact Centre Ops Managers, IT, and Data teams.
- Engage with external partners and stakeholders to ensure delivery meets expectations.
- A collaborative and fast paced work environment
- Health care cash plan
- Yearly bonus scheme
- 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
- Life Assurance 4x annual salary
- Vibrant, modern offices
Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.