Senior Solutions Engineer
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About Quantum Base
Quantum Base has invented the Q-ID, a world leading technology solution for anti-counterfeit, brand protection and security printing. Q-IDs cannot be photocopied, can be put on anything and can be authenticated with any smartphone. Our largest client is a prestigious security printer that is using Q-IDs for a government tax stamp programme. The first target markets are security printers, tax stamps and brand protection. Quantum Base is 11 years old and was founded by Professor Robert Young at Lancaster University. Our mission is to create a new global standard. See them in action here: https://youtu.be/br-f15t-qtQ
About the Rol
eWe are looking for a senior, hands-on engineer to accelerate the rollout of Quantum Base's technology in real customer environments — taking customers from first conversation through live trials and into paying production. This is the first external hire into our Customer Implementation Function, so you will have real ownership and a big hand in shaping how it works
.
Our technology sits across mobile, cloud, manufacturing, machine vision, ink and print, so you will be comfortable at the boundary between physical and digital, and confident in solving problems that aren't yet in a playbook. You will establish efficient scalable processes and workflows and be comfortable/familiar with automation and AI. You will work closely with customers, our Commercial team, and the wider Quantum Base team, includin
- g:Partnering with the commercial team on sales opportunities as the senior technical voi
- ceSetting realistic expectations on risks, dependencies and timelin
- esLeading customer trials end-to-end, including on-site during live production tes
- tsOwning technical onboarding to accelerate time-to-production without compromising quali
- tyIntegrating our technology into customer systems and operational workflo
ms
Location and Tra
velYou should be able to work from our Lancaster office at least 3 days a week (often 4 during active customer programmes) and be comfortable travelling regularly to UK and international customer sites, where trial work is hands-on and close to the line, under real operational constrain
ts.
Key Experience & Sk
- illsExperience implementing solutions that include hardware and soft
- wareSignificant applications engineering, field engineering, or implementation engineering experience, with strong troubleshooting instincts in live trials, pilots, commissioning or production ramp
- -upsSolid software knowledge (mobile SDKs, cloud APIs) and able to bridge physical systems with software workf
- lowsStartup or scale-up experience, with practical judgement under ambiguity and a track record of improving delivery so multiple customer programmes can run in para
- llelConfident across engineering, operations and IT stakeholders, with an ability to use AI for process, speed and execu
tion
Nice to have exper
- ienceExperience with vision systems, production or print lines, and QC sy
- stemsExperience in the security printing, anti-counterfeit or brand protection indust
ries.
Be
nefitsWe're continually updating and improving our benefits. Some of our benefits in
- clude:30 days annual leave, plus public hol
- idays.Relocation package available if you want to move to Lanc
- aster.Flexible working
- hours.Hybrid wo
- rking.Cycle to Work s
- cheme.Pe
- nsion.
- Bonus.Participation in the company share s
cheme.
If you are a senior engineer who likes being close to the real problem, working directly with customers and making complex systems work in production, we want to hear fr