Senior Stakeholder Engagement and Communications Manager

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. This role follows our hybrid working policy, requiring a minimum of 20% office attendance (typically one day per week).

Job summary

At an important moment for Britain’s energy markets, Ofgem is working to simplify and modernise the rules that underpin the system. We’re recruiting a Senior Stakeholder Engagement and Communications Manager to support effective engagement and help build understanding of a complex and significant programme of reform.

Ofgem is Great Britain’s independent energy regulator. We play a central role in the transition to Net Zero while ensuring energy consumers are protected, with particular focus on those in vulnerable circumstances.

This six‑month fixed‑term role sits within our Industry Rules, Market Oversight & Enforcement Directorate. You will contribute to a comprehensive stakeholder engagement plan that will shape how industry rules are managed, making them more accessible, responsive and easier to navigate.

You will work closely with colleagues across the programme at a key point for both Ofgem and the wider sector.

This role offers the opportunity to support engagement for a complex, technical reform programme, well suited to someone experienced in explaining detailed regulatory or policy issues in clear and accessible ways.

Job description

This role offers the opportunity to support engagement for a complex, technical reform programme, well suited to someone experienced in explaining detailed regulatory or policy issues in clear and accessible ways.

We are looking for someone with substantial experience delivering professional engagement and communications across a range of channels, with strong written skills and the ability to build constructive relationships. You will be comfortable coordinating multiple priorities, meeting deadlines, and working with a degree of autonomy in a changing environment.

In return, you will gain valuable experience on a major reform programme and the opportunity to shape communications for an important initiative. We offer hybrid working and the chance to work with senior colleagues, industry stakeholders and government partners within a collaborative and supportive team.

Our purpose is to reform energy code governance, creating a simpler and more adaptable framework that supports innovation, reduces administrative burden and enables market participants to bring products to consumers more efficiently. In this role, you will help ensure the reform is well understood and effectively delivered.

Person specification

Essential:

• Significant experience using a wide range of channels and tools to deliver effective, professional engagement and communications (LEAD).
• Outstanding communication and influencing skills, including strong written communication, with the ability to ensure messaging is accessible and tailored to diverse audiences (LEAD).
• Excellent multi‑tasking capability, with a consistent track record of delivering multiple workstreams to tight deadlines.
• Proven experience in managing external relationships at all levels.
• Demonstrated ability to work independently, using initiative to drive work forward.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Working Together
• Seeing the Big Picture

Benefits

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.