Senior Support Engineer
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Company Summary
Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.
Our solutions automate data controls, reconciliations, workflows and exception management, enabling clients to reduce operational risk, strengthen data governance and enhance confidence in reporting across highly regulated environments. Serving both buy-side and sell-side organisations worldwide, Gresham partners with clients to deliver trusted, transparent and resilient data operations.
Job Purpose
We are seeking an experienced Senior Support Engineer, in either Manchester or Southampton, to take ownership of our Microsoft 365 estate, network infrastructure, and cloud services. This is a business-as-usual (BAU) role with exposure to transformation projects, providing an excellent opportunity for an engineer who wants to work across both steady-state operations and strategic initiatives.
You’ll be the technical expert for Microsoft 365, remote access solutions and cloud infrastructure (AWS), supporting our users and ensuring the reliability and security of our IT services.
Key Responsibilities
Microsoft 365 Estate Management
- Provide senior-level support for Exchange Online, Teams, SharePoint, OneDrive, and Outlook
- Manage Microsoft Entra ID (Azure AD) including user provisioning, conditional access, and MFA
- Administer Microsoft Intune for device management and application deployment
- Monitor service health, respond to incidents, and escalate to Microsoft support as needed
- Configure security features and manage external collaboration scenarios
Network Infrastructure & Remote Access
- Support and maintain Zscaler (ZIA/ZPA) or similar SASE/secure access platforms
- Configure SSE policies, URL filtering, cloud firewall rules, and application access controls
- Manage VPN infrastructure and remote connectivity solutions
- Strong IP networking: routing, subnets, VLANs, DNS, DHCP, and troubleshooting
Cloud Infrastructure Support
- Support AWS cloud infrastructure (EC2, S3, VPC, IAM, CloudWatch) – or Azure equivalent
- Maintain hybrid cloud connectivity between on-premises and cloud environments
- Monitor cloud resource utilization, cost optimization, and performance
- Support cloud security configurations including security groups and IAM policies
- Participate in backup, disaster recovery, and business continuity activities
Identity & Access Management
- Manage identity lifecycle (onboarding, offboarding, role changes)
- Configure authentication policies, SSO integrations, and access controls
- Troubleshoot authentication issues across applications and platforms
- Support MFA deployments and RBAC configurations
Projects, Leadership & Continuous Improvement
- Contribute to infrastructure projects (network upgrades, cloud migrations, security enhancements)
- Implement automation using PowerShell and scripting
Job Requirements
- Extensive years supporting Microsoft 365 / Office 365 in an enterprise environment
- Strong knowledge of Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune
- Strong IP networking skills: subnets, routing, VLANs, DNS, DHCP, firewalls
- Hands-on experience with Zscaler (ZIA, ZPA) or equivalent SASE/remote access platforms
- AWS cloud experience (EC2, S3, VPC, IAM) – or Azure equivalent
- Good PowerShell scripting for automation and administration
- Understanding of IAM concepts (SSO, SAML, OAuth, MFA)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills and ability to explain technical concepts clearly
- Leadership qualities with ability to mentor and guide junior team members
Equal Opportunities Statement
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.