Senior Team Administrator
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We are recruiting for a Senior Team Administrator
The post holder will be responsible for the provision of administrative support to the Children's MHST Team. This includes co-ordinating new referrals into our assessment clinic, arranging appointments, booking assessments, liaising with other professionals to gather additional information for the clinical team, overseeing the completion of any routine outcome measures, typing letters and reports as directed, diary management, scanning and entering confidential information on to the computer systems. (This post includes some working from home, with expectation for office working and to attend meetings face to face on occasion)
Main duties of the job
Provide a responsive and approachable 'front of house' function for MHST Service, acting as a point of contact for people accessing the service.Liaise with staff, service users, public, other Trusts and various organisations on behalf of the service.To use relevant communication skills to deal with difficult and distressing situations.To book appointments for the clinical teams and respond to requests for changes and alterations.To act as an information resource for other members of the Team.Management and Personal DevelopmentTo undertake any necessary skills training and updates and mandatory training as appropriate to the role as directed.To support processes as required when these are implemented.To comply with all relevant Trust Policies and Procedures in exercising the duties of the role.Support any new members of staff within the Team to undertake their role.To undertake any other general office duties that are appropriate to the post in support of the Service. To attend service meetings as required - set up rooms, refreshments. To organise room and venue bookings and inform participants of meetings and venues.
Person specification
Education / Qualifications and Relevant Experience
Essential
- GCSEs or equivalent (A-C) including Maths and English
- CLAIT/ECDL/NVQ 2 or equivalent
- NVQ 3 in business admin or equivalent qualification or experience
- Experience in using NHS software packages i.e. RiO
- Administrative Experience of working in a complex office environment
Skills and Aptitude
Essential
- Understanding of Children's Services
- Understanding of confidentiality
About the employer
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.