Senior Technical Services & Customer Care Operations Analyst
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Occupation Type
Call and contact centre occupations
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Senior Technical Services & Customer Care Operations Analyst
Oxford, Hybrid | Commercial Operations | Full-time
About Us
Oxford Nanopore Technologies is headquartered at the Oxford Science Park, with a global presence across the US, APAC, and Europe. Our sequencing platform is the only technology that offers real-time analysis in fully scalable formats—from pocket-sized to population-scale—capable of analysing native DNA or RNA of any length.
Our mission? To enable the analysis of any living thing, by anyone, anywhere.
The Opportunity
We’re looking for a commercially minded and technically strong Senior Technical Services & Customer Care Operations Analyst to join our growing Commercial Operations team.
In this role, you’ll act as a key bridge between regional commercial needs and global analytics capabilities, with specific focus on Technical Services and Customer Care
You’ll shape commercial data strategy, drive reporting standardisation, and influence the design of scalable analytics solutions. You’ll lead complex data initiatives, identify and resolve reporting gaps, and support interim solutions where global systems are still evolving.
You’ll also guide cross-functional teams to improve data quality, accessibility, and governance—while mentoring junior team members and acting as a thought partner to ensure data enables insight-led, commercially effective decision-making.
Key Responsibilities
Senior Technical Services & Customer Care Operations Analyst
Oxford, Hybrid | Commercial Operations | Full-time
About Us
Oxford Nanopore Technologies is headquartered at the Oxford Science Park, with a global presence across the US, APAC, and Europe. Our sequencing platform is the only technology that offers real-time analysis in fully scalable formats—from pocket-sized to population-scale—capable of analysing native DNA or RNA of any length.
Our mission? To enable the analysis of any living thing, by anyone, anywhere.
The Opportunity
We’re looking for a commercially minded and technically strong Senior Technical Services & Customer Care Operations Analyst to join our growing Commercial Operations team.
In this role, you’ll act as a key bridge between regional commercial needs and global analytics capabilities, with specific focus on Technical Services and Customer Care
You’ll shape commercial data strategy, drive reporting standardisation, and influence the design of scalable analytics solutions. You’ll lead complex data initiatives, identify and resolve reporting gaps, and support interim solutions where global systems are still evolving.
You’ll also guide cross-functional teams to improve data quality, accessibility, and governance—while mentoring junior team members and acting as a thought partner to ensure data enables insight-led, commercially effective decision-making.
Key Responsibilities
- Align cross-regional commercial data and reporting needs with global analytics strategies and systems
- Translate complex business requirements into scalable analytics specifications
- Identify and resolve data/reporting gaps, improving integrity, consistency, and accessibility
- Own key regional data initiatives and deliver interim solutions where needed
- Provide expert insights into data flow, architecture, and governance
- Partner with commercial, finance, and operations leaders to enhance decision-making
- Champion data management best practices and system usage
- Mentor junior team members to build analytics capability across the team
- Support change management and adoption of new analytics tools and frameworks
- Bachelor’s degree in Business, Economics, Data Analytics, Information Systems, or related field
- Business analyst or related certification desirable
- SQL/coding skills advantageous
- 5 years in operations, business analytics, or data-related roles, with at least 2 years in analytics
- Experience working cross-functionally with remote/global teams
- Strong understanding of commercial processes and data-driven decision-making
- Proven ability to influence commercial strategy through analytics
- Excellent communication skills—able to tell compelling stories with data
- High attention to detail and process integrity
- Data modelling or advanced analytics knowledge a plus
We offer a competitive salary, generous pension contributions, private healthcare, an attractive bonus scheme, and the chance to be part of a company that’s truly changing the world of genomics.
If you're passionate about data, strategy, and commercial impact—apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.