Senior User Researcher
UK Visa Sponsorship Analytics
Occupation Type
Business and related research professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Job Description
About Scrumconnect Consulting
Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.
We place equal importance on our people, culture, and work–life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.
Why Work With Us – 3 Ways We’re Different
We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services.
You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.
Key Responsibilities
About Scrumconnect Consulting
Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.
We place equal importance on our people, culture, and work–life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.
Why Work With Us – 3 Ways We’re Different
- We’re not just a consultancy — we’re a community, with a strong culture of learning, knowledge-sharing, and continuous improvement
- Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems
- We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset
We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services.
You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.
Key Responsibilities
- Plan and lead user research activities on complex digital services
Skills & Experience
- Strong experience working as a Senior User Researcher on GDS-aligned digital services
- Proven experience planning and delivering a wide range of user research methods
- Strong analysis and synthesis skills, with the ability to engage and influence stakeholders
- Experience designing and delivering inclusive and accessible research
- Ability to work closely with designers, developers, and product managers
- Experience embedding user-centred design in Agile environments
- Understanding of the social and technological context of government services
- Ability to align research to strategic decision-making
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
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