Senior Venue Compliance Manager

CompanyMetropolitan Gaming

LocationLondon, England, United Kingdom

Posted At3/4/2026

UK Visa Sponsorship Analytics

Occupation Type

Quality assurance and regulatory professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£48,200 (£24.72 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling

Cycle to work scheme

What We Are Looking For

The Venue Compliance Manager (VCM) operates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.

The VCM must be able to interact positively and appropriately with customers in a wide range of situations and demonstrate a comprehensive understanding of Safe Gambling and Anti-Money Laundering requirements.

Main Responsibilities

Manage a team of experienced VCM’s at our 4 London Casinos
Organise the VCM’s into a core team that facilitates all premises and prioritises duties
Rota team to ensure optimal coverage over peak periods, nights and weekends
Facilitate collaboration between Venue Directors, Senior Casino Managers, Player Development, and Compliance teams at the Support Office.
Provide leadership, coaching, mentorship, and professional development to subordinate VCMs.
Perform regular CDD, EDD, and Safer Gambling assessments to ensure AML compliance and player protection.
Manage the end-to-end process of venue compliance checks, serving as the primary point of contact for managers, customer relations, and employees on compliance matters, and where applicable, support the building and maintaining of customer relationships to facilitate successful completion of required checks.

Quality Assess VCM and Management decision making, Customer Journey Compliance and record keeping including details of interactions recorded.

Act as point of contract with Support Centre compliance for the London Casinos order to ensure consistent interpretation and application of risk controls across the full compliance spectrum.

This would include inter alia, AML, SG, Marketing, HVC account management and LA03 license conditions.

Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed compliance onboarding requirements in order to use casino facilities when they first visit or as soon as practically possible.

Tracking AML/SG/General Compliance metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans.

Provide advice, guidance, coaching and support to managers and operational employees to support 1st line compliance requirements, with specific SG/AML focus, including training needs.

Assist Support Centre compliance with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Operations Director, London.

Following notification of an SG/Affordability Trigger or identification of Risk Indicator, monitoring completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken.

Prepare for and attend weekly 1LOD review meetings with Venue Management and Compliance teams, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis.

Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry.

Maintaining oversight of Security reports relating to deviations to company policies or procedures, and to ensure rationale for such deviations are clearly expressed and recorded.

Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement.

On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required.

Who You Are

Must be confident and credible, especially when dealing with peers, senior colleagues, and customers.

Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession

Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML

Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, ExCel, PowerPoint, Adobe, Outlook).

Previous experience in a relevant compliance role desirable.

Well-versed in AML Regulations, Gambling Act 2005; Licensing Act 2003 and other, associated legal and regulatory requirements.

Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.

Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact.

Desireable Skills

ICA specialist certificate.
Experience of the land-based casino industry.

Please Note: You must be aged 18 or over and have the right to work in the UK