Service Analyst

Service Analyst – Asset

Do you enjoy getting into the detail, spotting patterns and keeping things running smoothly? If you like looking after data, understanding what is happening in an IT estate and making a positive impact on how services are managed, this could be a great opportunity for you.

You will join our Aerospace, Defence and Security team in Gosport, working on site five days a week. You will be part of a supportive and collaborative environment, where accuracy and curiosity are valued. In this role, you will help maintain and improve our Asset and Configuration Management processes, working with colleagues and partners to keep systems reliable and up to date. It is a chance to learn, grow and make a real difference to how we manage software, hardware and licences across the organisation.

What you'll be doing:

• Owning and managing change, incident and problem records relating to Asset Management through to resolution.
• Investigating issues based on impact and driving them to resolution or error identification.
• Maintaining the Configuration Management Database and ensuring asset data stays accurate.
• Supporting major incident activity and contributing to root cause identification.
• Analysing trends across changes, problems and incidents to recommend improvements.
• Reviewing implemented actions to ensure objectives have been met.
  
  

What you’ll bring:

• Knowledge of ITIL service management processes and practices.
• Strong understanding of software, hardware and licence management.
• Experience using MS Office tools at an intermediate or advanced level – particularly Excel and Outlook.
• Experience of working in an IT environment.
• Experience in a similar role, specialising in Asset Management
  
  

It would be great if you had:

• Microsoft MCP qualification or equivalent.

Recognised ITIL Foundation Computer Sciences Certificate or equivalent.

Experience with service management tools, techniques and methods – particularly ServiceNow and GitLab.

Experience working as a Service Analyst in small to medium service management environments.

If you are interested in this role but not sure if your skills and experience are exactly what we are looking for, please do apply – we would love to hear from you!

Employment Type: Full-time, Permanent.

Location: Gosport.

Security Clearance Level: Security Clearance

Internal Recruiter: Rebecca.

Salary: £25,000 – £30,000.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension

Loved reading about this job and want to know more about the sector?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s public and private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety and security‑critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.