Service Charge Manager
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£60,000 – £65,000 + benefits
12-month FTC
4 days office / 1 day WFH
Cobalt is partnering with a large and expanding residential real estate platform to hire a Service Charge Manager into its operational finance team.
This is a broad, hands-on role overseeing service charge, tenant billing, income control and ledger management across a substantial operational residential portfolio of c.1,700 active tenancies. The position will manage a team of three Accounts Assistants and act as the key finance contact for leasing, tenancy progression and property management teams.
The role would suit someone from a residential property, BTR, PBSA, lettings or operational real estate finance background who is confident managing high-volume billing, reconciliations, arrears and tenant ledger activity.
Key responsibilities:
- Ownership of the monthly residential billing cycle, including rent, deposits, reservation fees and ad hoc charges
- Oversight of tenant ledgers, cash allocation and reconciliations
- Management of arrears processes, debtor control and direct debit administration
- Ensuring all bank accounts are fully reconciled and queries resolved promptly
- Managing and developing a team of 3 Accounts Assistants
- Acting as the key finance contact for leasing, tenancy progression and property management teams
- Supporting operational finance improvements, systems enhancements and process streamlining
- Oversight of payment platforms including Stripe
- Supporting implementation of regulatory and legislative changes across the residential sector
Candidate profile:
- Previous experience within residential property, BTR, PBSA, lettings or operational real estate finance
- Strong understanding of service charge, tenant billing, cash allocation, reconciliations and arrears management
- Experience managing or supervising a small finance team
- Comfortable operating in a high-volume, deadline-driven finance environment
- Strong Excel skills
- Yardi or similar property management system experience beneficial
- Strong communication and stakeholder management skills
This is an excellent opportunity to join a leading residential platform in a highly operational and visible finance role.