Service Delivery Manager-Aircraft Cleaning

Service Delivery Manager-Aircraft Cleaning Services

Contract: Permanent

Location: Manchester Airport

Schedule:1800 - 0600, 4-on-4-off.

Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further! At Swissport, we’re seeking a dedicated Airport Team Manager for a Aircraft Cleaning Department to lead our Western Europe Station Structures. As a key operational leader, you’ll report directly to the Swissport Station Manager or Head of Department.

Responsibilities

What You’ll Do: In this pivotal role, you’ll be responsible for:

• Overseeing all aspects of operational delivery at the airport.
• Ensuring that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
• Striving for safe, profitable, and high-quality operations aligned with customer expectations and corporate objectives.
• Providing direction to a diverse workforce.
• Ensuring day-to-day excellence across the Swissport Team at the station.

Demonstrating skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.

Safety Leadership:

• Ensure compliance with company rules, procedures, and health and safety guidelines.
• Implement consistent people management practices across the station.
• Monitor the local emergency plan.
• Use active supervision to positively influence employee behavior and foster a strong culture.
  
  

P&L Management:

• Meet labour-to-revenue targets as per station requirements.
• Optimize profits and maintain effective cost control.
• Manage attendance and absenteeism in line with cost control measures.
  
  

Leadership and Stakeholder Management:

• Establish strong leadership with supervisory staff through excellent communication.
• Handle project management and change management.
• Resolve conflicts and irregularities promptly.
• Build relationships with Trade Union Representatives or employee representatives.
  
  

Quality Focus and Operational Efficiency:

• Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
• Monitor and control performance KPIs related to airside activities.
• Maintain administrative and control policies and procedures.
  
  

Business Growth and Strategy:

• Demonstrate an entrepreneurial approach to maximize business potential.
• Challenge operational norms to improve performance and drive growth.
• Enhance customer relationships and align new business opportunities with station objectives.
  
  

Qualifications

• Previous cleaning or aviation experience is essential.
• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Be a leader who sets the tone and leads by example.
• Can communicate clearly with your people to help them understand Swissport Western Europe direction.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.