Service Designer

CompanyTPXimpact | B Corp™

LocationLondon Area, United Kingdom

Posted At2/27/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (55.0%).

Occupation Type

Advertising and marketing associate professionals

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

About The Role

We’re looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice.

On client projects, your expertise means you’ll manage or maintain the quality of the design work delivered. You’ll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams.

You’ll support running the practice effectively as a line manager and mentor.

Responsibilities

Support the Lead, Project Director, partner or sponsor to deliver successfully on a client project
Support delivery colleagues in raising issues quickly
Confidently communicate the value of service design and user-centered design approaches in digital design
Support business development activities led by others such as bids and client pitches/presentations
Adapt rapidly to constructive feedback
Comfortable having difficult conversations with others about project scope, risks and challenges
Contribute actively to Community of Practice activities through sharing your work, knowledge and approaches and help to define best practices to improve consistency of delivery

Stay up-to-date with the latest industry trends and technologies, and share this knowledge with others

Line manage others in your practice and escalate emerging issues to colleagues quickly

Adapt your approach depending on a client’s organisation cultures, design maturity and appetite for change.

Foster a culture of collaboration and continuous improvement on teams and across TPXimpact

Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise

About You

Professional knowledge and experience

Essential

Able to partner and work with clients to build, grow, develop UCD Capability
User centred design and agile ways of working, working through the entire design process, from user research to creating, testing and rolling out new solutions
Navigating the complexities of public services and/or regulated industries, understanding the systems they’re part of in order to affect change
Identifying areas of opportunity for service innovation and how to design for them, having an inclusive approach, involving at-risk and hard to reach groups

Designing and leading in as-is and to-be prototypes, and be able to test them from participant recruitment to creating and evaluating new or improved touchpoints

Know how to carry out service audits and measure the performance of a service and able to make recommendations for improvements

Able to visualise and communicate strategic thinking and impact of change through engaging storytelling with senior leaders, stakeholders, users, and communities.

Able to create business cases to surface opportunities and next steps towards service transformation and service led organisations

Knowledge in business models, understanding operating models and organisational models

Leads/mentors other designers

Desirable

History of working in an agency/consulting environment
History of working in Central Government on Alpha, Beta and Live projects following the GDS service standard

Technical skills

Map complexity within a system and organisation; relationships, influences, dependencies, patterns, dynamics
Articulate service propositions and can develop different service models based on user and organisation needs

Translate ideas, from sketching through to high-fidelity designs to test assumptions and hypotheses, and bring ideas to life with stakeholders using an evidence led approach where you use data and research insights to support design decisions

Co-design approaches to bring different people together including users and stakeholders to help them understand the service landscape and how the service is performing

Prototype and testing end-to-end services and individual service components

Create visual and engaging artefacts to communicate experiences, problems, opportunities and ideas, including both high level conceptual diagrams and detailed service blueprints

Contribute to service backlogs and keep the user needs at the heart of the project

Support the design of inclusive and accessible products and services

Experience of working with technology and change specialists in technical and complex programmes of work that includes alpha, beta live phases

Behaviours and PACT values

Purpose: You’ll be highly values driven, recognising that our clients needs are paramount. You’ll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You’ll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions.

Accountability: When in a leadership position on a client project,, you’ll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You’ll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.

Craft: You’ll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.

Togetherness: You’ll be able to collaborate effectively with others across TPXimpact. You’ll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You’ll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.

PACT values

Purpose - The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.
Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders.
Craft - Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.
Togetherness - Togetherness is ‘how’ we work - it captures the energy,fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our team.

We would like to see a portfolio of your work as part of your application, so please don't be shy and share with us.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

We encourage hybrid working – our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.