Service Desk Analyst (Associate II - Cloud Infrastructure Services)
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Role Description
Service Desk Analyst - Leeds based
We are hiring a Service Desk Analysts to join our Leeds office on a permanent basis, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.
Shift Details
Service Desk Analyst - Leeds based
We are hiring a Service Desk Analysts to join our Leeds office on a permanent basis, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.
Shift Details
- 24x7 Service Desk based in Leeds
- Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM
- Serve as the first point of contact for IT support, providing excellent customer service
- Log, track, and update incidents and service requests in ServiceNow
- Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
- Escalate complex issues to the relevant teams while keeping users informed
- Collaborate with teammates to improve processes and enhance first-time fix rates
- Maintain security and compliance standards in line with IT policies
- Customer service experience (IT or non-IT industry)
Apply now for a chat with our team!
Skills
service desk,call management,servicenow,active directory,