Service Desk Analyst
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Service Desk Analyst | 1st & 2nd Line Support | Permanent
We’re hiring a proactive Service Desk Analyst to join a busy IT team supporting 250+ users across head office and remote sites.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent customer service - this could be for you.
What you’ll be doing:
- Providing 1st & 2nd line support (hardware, software & networking)
- Supporting Microsoft Windows & Active Directory environments
- Managing incidents in line with SLAs & ITIL processes
- Supporting remote users & virtual desktop environments
- Escalating to 3rd parties and internal teams where needed
- Contributing to knowledge base documentation & projects
What we’re looking for:
- Service Desk experience (250+ users)
- Strong troubleshooting skills
- Excellent communication & customer focus
- Experience with Windows, AD & remote working
- Comfortable working to KPIs & SLAs
ITIL knowledge and experience with ITSM tools (e.g. Assyst) would be a bonus.
If you’re looking for a role where you can make an impact and grow your technical skillset, let’s connect.