Service Desk Analyst
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Medical Protection Society. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Package Description
The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members.
This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff.
You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery.
Main Responsibilities
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
- SALARY:£28,000 - £30,000 (+ London weighting allowance for eligible postcodes)
- LOCATION:London (Hybrid, 3 days per week on site)
- CONTRACT:Full Time
- WORKING PATTERN:Mon - Fri(37.5 hours)
- Closing Date:04/04/2026
The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members.
This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff.
You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery.
Main Responsibilities
As our new Service Desk Analyst, you will also:
We Are Looking For
- Provide 1stLine technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face.
- Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned.
- Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment.
- Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met
- Effectively classify and prioritise incidents and escalate to Team Leader where appropriate.
We Are Looking For
- Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support
- Experience of using Active Directory to provide access to resources
- The ability to explain technical issues and solutions to non-technical staff
- Experience of managing incidents via an IT Service management platform /ticket management system
- Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail.
The Medical Protection Society Ltd (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 350,000 members around the world.
We are a not-for-profit organisation, meaning members subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
LNKD1_UKTJ