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JOB TITLE: Service Desk Analyst
SALARY: £28,000 - £30,000 (+ London weighting allowance for eligible postcodes)
LOCATION: London (Hybrid, 3 days per week on site)
CONTRACT: Full Time
WORKING PATTERN: Mon - Fri
We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!
The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members.
This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff.
You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think ‘outside the box’ to not only resolve problems but to proactively make improvements to service delivery.
As our new Service Desk Analyst, you will also:
We are looking for:
In return, we can offer you:
Alongside a competitive salary as stated above, you will also receive:
ABOUT US
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
NEXT STEPS
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the full job description to find out more about the role to apply.
If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team at careers@medicalprotection.org