Service Desk Manager
UK Visa Sponsorship Analytics
Occupation Type
IT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Based - Winchester, SO23 8SR (Hybrid working)
Permanent, Full Time
Join Premier Foods — where people, brands and purpose come together.
We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.
Role Purpose
As our IT Service Support Lead, you’ll play a pivotal, hands‑on role in delivering exceptional IT Service Desk and Service Management operations. You’ll own our ITSM tooling, drive service excellence, lead operational turnaround, and act as Major Incident Manager — ensuring swift service restoration, effective communication, and a brilliant colleague experience.
What You’ll Be Doing
Permanent, Full Time
Join Premier Foods — where people, brands and purpose come together.
We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.
Role Purpose
As our IT Service Support Lead, you’ll play a pivotal, hands‑on role in delivering exceptional IT Service Desk and Service Management operations. You’ll own our ITSM tooling, drive service excellence, lead operational turnaround, and act as Major Incident Manager — ensuring swift service restoration, effective communication, and a brilliant colleague experience.
What You’ll Be Doing
- Lead day‑to‑day IT Service Desk operations, setting clear performance standards and driving significant improvements in service quality.
- Proven experience running or leading a service desk or similar operational environment
- 5+ years’ hands‑on IT support experience
- Strong working knowledge of Microsoft Windows 11, O365, Citrix, and Active Directory
- Solid understanding of ITSM practices (Incident, Request, Problem Management)
- Competitive salary
- Up to 7.5% pension
- Holiday Purchase Scheme
- Sharesave Scheme
- Wide range of online and in-house training
- Access to an employee discount scheme, with access to hundreds of nationwide retailers
We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.