Service Desk Manager (Business Systems)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (57.0%).
Occupation Type
IT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Description
At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms.
We're looking for a Service Desk Manager, known internally as Business Systems Manager, to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You'll act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities.
What You'll Be Doing
This is a hands-on leadership role where you'll set direction, remove blockers, and build a high-performing team. You will:
At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms.
We're looking for a Service Desk Manager, known internally as Business Systems Manager, to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You'll act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities.
What You'll Be Doing
This is a hands-on leadership role where you'll set direction, remove blockers, and build a high-performing team. You will:
- Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working
- Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment
- Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability
- Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity
- Excellent stakeholder management - able to translate operational issues into clear options and trade-offs