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Role: Service Desk – Level 1 Analyst
Location: Watford, UK (Onsite)
Type: Contract (TP)
Note: PSW visa holders will not be considered.
Visa sponsorship is not available for this role. Candidates must have a valid UK work permit.
JD for the role:
To perform the activities associate is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact of IT incidents by resolving first time where possible. Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk.
Essential Duties and Responsibilities
Skills and Abilities
Education / Expertise
Preferred ITIL V3/V4 Certified engineer.
If you're interested, please share your CV at varunteja.b@smartedgesolutions.co.uk