Service Development Manager
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Life on the team
At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.
We are now looking for 3 Service Product Managers to join Jason Martins' Portfolio & Change Organisation. Working a Service Product Manager, you will be responsible for the development, enablement, and lifecycle management of defined delivery capabilities (service products) within a specific GPS-aligned Technology Area. The role operates with a high degree of autonomy and translates portfolio and strategic intent into executable, standardised, and repeatable service capabilities that are operationally viable, consistently adopted, and demonstrably valuable to customers and Group Professional Services.
What you’ll do
Service Product Lifecycle Ownership – 25%
End-to-end accountability for assigned service products from initiation through development, adoption, evolution, and retirement. Ensures alignment with GPS strategy, Technology Area priorities, and defined value propositions.
Capability Design & Standardisation – 25%
Orchestrates the design and development of standardised service components, including methods, deliverables, artefacts, tools, and delivery models. Applies codification principles to enable repeatability and scalability.
Project Control & Development Orchestration – 20%
Plans, manages, and controls service product development as structured delivery initiatives with clear scope, milestones, dependencies, risks, and outcomes. Drives formal handover into BAU, ensuring acceptance criteria are met.
Adoption, Enablement & Usage Control – 15%
Drives internal adoption across sales, pre-sales, and delivery teams. Acts as the primary point of guidance for correct usage and applicability of service products.
Performance, Value & Continuous Improvement – 15%
Defines and tracks measures of success (adoption, delivery efficiency, customer outcomes, commercial contribution). Monitors performance and initiates improvement, evolution, or retirement actions.
What you’ll need
- Relevant higher education qualification or equivalent professional experience.
- Proven experience in project or programme management within complex, matrixed professional services environments.
- Strong planning, governance, and stakeholder management skills; ability to translate strategic direction into executable delivery initiatives.
- Experience working with SMEs to translate expertise into structured, standardised delivery assets.
- Experience in service product, service design, or capability management.
- Exposure to portfolio-managed environments and structured governance models.
- Experience working with nearshore and offshore delivery models.
- Understanding of commercial performance drivers within professional services.