Service Improvement Manager

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly

. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

Following the successful opening of the Grange University Hospital in November 2020, ABUHB will now continue to roll out change in the wider system to support the new model, and require a strong, focused and mobilised team to continue the work started by Clinical Futures.

The Service Improvement Managers, who will sit within the newly formed PMO within Planning, will support the key priorities as identified across the GUH and wider system. Working as part of the Planning team, the post-holders will work alongside clinical and non-clinical staff including identified leads to support the delivery of key elements of the service change plans.

The post-holders will be expected to work with Senior Programme Managers, to formulate project plans to deliver priorities ensuring that they are co-ordinated and their benefits are clearly defined. The post holders will be pivotal in driving forward the project implementations and improvements, ensuring that they are delivered to key timescales and managing barriers to ensure that they are overcome.

The post holders will be a source of p

roject management and quality improvement expertise, providing advice to clinical and managerial leads. They will support the key working groups across the hospital and wider, sharing their specialist knowledge with teams and ensuring that there is join up and collaboration between the teams where appropriate.

Main duties of the job

Support and enable service leads to develop project plans and quality improvement plans to improve services and support transformational change. This will include coaching and mentoring, persuading and negotiating, resource planning, standard setting, performance management and team and individual development in multi-disciplinary teams across the organisation.

Work with operational teams to help embed a culture of continuous improvement and professional excellence. This will require well developed communication skills in order to successfully challenge current practices and propose large scale change.

To present new ways of working and project management and quality improvement principles to both clinical and administrative teams across the system at every level.

Lead in the development of project management and quality improvement resources, including project plans, communication plans, benefits plans and risks and issues logs.

To communicate project developments and quality improvements to the wider Health Board and interpret their impact for the hospital.

Act as a source of project management an

d quality improvement expertise, providing expert advice across the hospital as required.

Working alongside the wider Planning team, the post holders will be responsible for agreeing key project management controls i.e., when approval is required, frequency of reporting and highlight reporting.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Masters Degree level or equivalent demonstrable level of knowledge and work experience
• Project/programme management qualification at practitioner level
• Management or equivalent demonstrable level of knowledge and experience
• Evidence of continual professional development
• Knowledge of change management theories
• Knowledge of project management approaches and service redesign principles
  
  

Desirable criteria

• Knowledge and understanding of acute services
  
  

Experience

Essential criteria

• Experience of planning and delivery of projects in a public sector setting
• Experience of working in the NHS/Local Authority/Public Sector
• Experience of managing change across professional boundaries
• Experience of managing projects in complex organisational environments
• Experience of financial management
• Experience of working to support professional leaders across a variety of teams
• Experience of developing and writing business cases and project documentation
• Experience of partnership working in a public sector setting

Experience of public engagement/service user involvement activities including presenting to large groups

Skills

Essential criteria

• Project management skills
• Highly developed planning and organisational skills
• Excellent written skills
• Excellent communication skills
• High levels of interpersonal skills
• Ability to think laterally
• Able to manage relationships across boundaries and hierarchies
• Good financial management skills
• Conflict resolution skills
• Problem solving abilities
• Ability to understand complex care related issues
• Good decision making skills
• Ability to produce quality written reports
• High level of analytical and judgement skills
• Ability to work autonomously and within a team
• Ability to prioritise a number of workstreams, some of which may be conflicting
• Computer literacy skills
• Good stress management skills
• Ability to present complex information to a variety of audiences
  
  

Desirable criteria

• Facilitation/change management skills
• Leadership and motivational skills

Good analytical skills

Values

Essential criteria

• High level of personal integrity
• Committed to developing innovative solutions to improve the outcomes for service users
• Catalyst to promote change
• Able to motivate, stimulate and inspire others