NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Salary: £64,770.15 - £86,360.19

Closing Date: Monday 15th June 2026

Job Purpose

Provide a single point of accountability to manage the Transition of new (or modified) Air Traffic Management (ATM) Systems and Services into Service Delivery (SD) for Projects and other non-project change activities assigned to the Post Holder

Provide an Intelligent Customer function ensuring the Transition Solution delivered by Projects supports Service Delivery (SD), the ATC (Air Traffic Control) stakeholders (ATC & Military) and the wider NATS business

Manage Transition Risks on behalf of Service Delivery (SD), ATC and Military stakeholders during each Transition phase

As part of the Intelligent Customer function advise and Support Unit and Project Acceptance activities on behalf of Service Delivery (SD)

Accountabilities

The Post Holder shall be Accountable for the activities defined below for medium complexity Transitions and the post holder will support other members of the Change Delivery team in larger programmes and more complex Transitions: -

Ensure that the Service Delivery (SD) Transition Requirements are included in the Transition Design, in the Project Scope and Validated prior to Transition of new (or upgraded) ATM Systems and Services
Plan and Manage the Transition activities, including: -

Autonomy: Job Scope:

Plan Service Delivery (SD) Resources required to support each Transition activity

Manage relevant Stakeholders (focus on ATC, Military, Service Delivery and Service Support) to achieve the required Transition with the minimal disruption

Ensure that ATM Services (Systems) Safety and Service are not compromised during Transition

Plan, manage and deliver the Transition and Service Delivery (SD) Support Work Packages (WPs) to quality, cost and time

Ensure that Transition activities for all allocated Projects comply with the relevant NMS processes and Procedures (currently the Manage Deployment NMS processes and any relevant new process being developed in support of the new Service Management Based Organisation (SMBO)

The post holder has the authority to define activities and deliverables of Transition and Service Delivery (SD) Support Work packages (WPs), within the bounds of existing NMS processes

The post holder has the authority to approve Project expenditure within the budget allocated to each Work Package. WP expenditure over the budget allocated must be approved by the Project Manager

The post holder is free to prioritise tasks within each WP, to ensure completion to the required quality, cost and timescale parameters

On behalf of Service Delivery (SD), the post holder has the authority to define and agree Transition and Acceptance Requirements to be placed on projects

The Post Holder: -

Leads, directs and co-ordinates the work of multi-skilled teams (both internal and external to NATS) to achieve objectives within Transition WPs
Oversees WP definition, approval and monthly reconciliation activities
Leads the Transition activities as defined in the WP for the relevant projects
Supports Unit, as the Intelligent Customer, and Project Acceptance activities as defined in the WP for the relevant projects
Provides expert advice on the feasibility of Transition Solutions to meet the need of projects and stakeholders

Co-ordinates and champions Transition Requirements gathering and Validation on behalf of Service Delivery (SD), the ATC and Military stakeholders

Support Continuous Improvement activities within the Change Delivery team as directed by their line manager

Represent Service Delivery (SD) in Project design reviews, Implementation, Transition and Acceptance activities ensuring System Requirements Specifications are adhered to

Ensure on behalf of Service Delivery (SD) that all Project, System & Service deliverables are included in the WP – include Training Needs Analysis (TNA), Training, Safety, Procedures and Processes, Transition & Acceptance

Experience, Qualification & Skills:

The Job Holder is expected to have an HNC in Engineering or an Information Technology related discipline, (or an equivalent qualification), and relevant experience and have demonstrated ability to carry out technical work to this level
Applicants not holding the expected qualification but who have undertaken structured Engineering or IT training and have demonstrable relevant experience will be considered
Capability to contribute within a cross functional team within a Matrix Organisation
Capability to engage and manage communications with technical experts within the Service Delivery (SD) organisation and the ATC and Military organisations
Knowledge of and working experience in Project Environments within a Matrix Organisation
Knowledge of ATC and Military Operations, Service Management (SM H24) Operations or proven experience in a similar field that demonstrates the capability for a fast learning curve
Good knowledge of all relevant NATS technical processes and standards, and a wide understanding of NATS business objectives or proven experience in similar field that demonstrate the capability for a fast learning curve
The Post Holder must be able highly motivated and able to communicate clearly both orally and in writing, understanding and reviewing reports written by others and writing documents forming part of the formal documentation of a change, minutes of a formal meeting or a formal report.

The Post Holder must have good interpersonal communication and management skills

Additional Information:

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS '

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.

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