Service Manager

London, England, United Kingdom

7/3/2025

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

Responsible for the implementation and daily operational service delivery of the service working closely with various stakeholders, including local Council leads and Care leavers team, Health and Well-being Leads, CYP (Children and Young People) Leads, Foundation Support, External Evaluators, and WLA Internal Teams, to ensure the effective management, monitoring, and evaluation of the project.

This is an exciting innovation service funded by the Shaw Trust Foundation to design and test a new approach in helping care leavers improve their resilience, employment, education and skills outcomes. You will work closely with the innovation team, sharing learnings that can be used to inform other interventions to support young people into employment and will be training and overseeing a new team of advisers who will combine resilience and ETE support.

As a key driver of this new project, you will take ownership of its operational implementation, ensuring a seamless rollout. Beyond launch, you will be instrumental in shaping and refining the service, actively developing its potential and evaluating its impact to drive success and growth.

Combining vision and direction whilst providing skilful and proactive relationship management, ensuring positive and productive relationships are established and maintained and facilitating best practice and continuous improvement.

You will be leading a small team of specialists to deliver a targeted service to support young people explore potential career paths and educational opportunities, considering their personal preferences. You will support recruitment and provide training, mentoring, supervision, to promote quality services with the aim of meeting targeted referrals, engagements, and outcomes, whilst working closely with the Local Authority to ensure that the service evolves to reflect the needs of the young people it is targeted to support.

Due to the expected popularity of this role we reserve the right to close this advert earlier than planned should sufficient applications be received. If you are interested in the role please apply now.

Download The Job Description For Full Details.

Location:

You will be based in West London

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one
  
  
  

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
  
  
  

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.