Service Manager - Procurement

Are you passionate about building strong, trusted client relationships and ensuring services are delivered smoothly and consistently?

Do you want a role where you can influence service quality, lead continuous improvement, and make a genuine impact on how NHS organisations experience the services they depend on? If so, this could be the perfect opportunity for you.

As our new Service Delivery Manager, you’ll play a key role in supporting NHS clients and helping them get the most value from the services we provide. You’ll be part of NHS SBS – a friendly, collaborative team that’s proud to support the NHS and committed to delivering service excellence. You’ll work closely with stakeholders at different levels, helping them understand performance, resolve issues, and identify opportunities for improvement.

This position is predominantly home based, but there is an expectation to attend meetings at our Salford office once/ twice per month or where business needs are required. Our modern Salford office sits in an iconic waterfront location positioned on the historic Manchester Ship Canal.

What you'll be doing:

• Developing and maintaining trusted relationships with senior and mid–level client stakeholders, acting as their first point of contact throughout the service lifecycle.
• Monitoring service delivery performance against SLAs and proactively demonstrating achievements to clients.
• Identifying service issues and driving improvements in collaboration with clients and internal teams.
• Managing service complaints, identifying trends and working with stakeholders to implement solutions.
• Supporting growth by identifying upsell, cross–sell and minor works opportunities.
• Ensuring client adherence to best practice and embedding service consumption models effectively.
  
  

What you’ll bring:

• Proven experience in service management or contract management within a shared services or similar environment.

Strong understanding of commercial contracts and commercial models.

Experience identifying and delivering service improvement initiatives.

Ability to build strong working relationships and influence stakeholders at all levels.

Strong organisational, analytical and time–management skills.

Proficiency in CRM software and Microsoft Office.

It would be great if you had:

• Experience in NHS sector sales or service delivery in a BPO environment.
• Knowledge of NHS finance, procurement or HR.
• AI or data literacy.
  
  

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full–time, Permanent.

Location: Salford – hybrid, variable.

Security Clearance Level: DBS.

Internal Recruiter: Becky.

Salary: Up to £45k Dependent upon experience and development needs

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance and pension.

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance and accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting–edge technologies and our teams’ expertise, in–depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.