Service Offering Manager

Education Offerings & Customer Success team @ Autodesk

The Education Offerings & Customer Success team designs and scales service offerings that enable our education customers to realize value from Autodesk products and platform services. We partner closely with Product, Sales, Digital Experience, Brand, and Customer Success to create services that accelerate adoption, drive expansion, and deliver measurable customer outcomes. You’ll join a globally distributed, collaborative team focused on building repeatable, scalable offerings that meet customers where they are.

Position Overview

At Autodesk, we design experiences that unlock value for our customers. The Service Offering Manager is responsible for defining, designing and operationalizing service offerings that support education customers in their adoption and transformation with Autodesk technology. This role will focus on horizontal offerings and cross-product experiences — particularly services that leverage AI capabilities and platform services — and will require deep understanding of the education landscape (K-12, Vocational, higher education, and alternative academic programs). You will synthesize customer, product and market inputs to create offerings that scale across regions and product portfolios, and you will partner with platform, business models, product, digital experience, sales and education teams to bring these offerings to market.

This role is open in NAMER and EMEA and is available as hybrid or remote; the successful candidate will work across geographically diverse teams and time zones.

Responsibilities

Data-driven — you define clear success metrics and use data to iterate and prioritize

Pragmatic and hands-on — you know how to move from strategy to repeatable execution, building documentation and enablement to scale

Curious about AI and platform technologies — you understand what AI/ML enables (and its limits) and can define responsible, practical uses in the education context

Passionate about learning — you care about how technology impacts teaching, learning and workforce readiness

- DNI

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.