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Position Overview
The Service Operations Practitioner – Change Management is an ITIL‑aligned role responsible for the coordination and governance of standard and planned changes across the EMEA data centre estate. The role is positioned at a Junior to Associate level, depending on experience, and is well suited to individuals developing their capability in service operations and change governance.
The role ensures changes are correctly assessed, approved, implemented, and closed within ServiceNow, minimising operational risk while enabling consistent and efficient delivery.
Operating within a mission‑critical environment, this role plays a key part in protecting operational stability, availability, and customer trust. By enforcing strong change discipline and high‑quality records, the practitioner helps prevent customer‑impacting incidents, supports uptime and SLA commitments, and underpins audit readiness and regulatory compliance.
As Vantage continues to grow and deliver transformation initiatives, the role enables change to be executed at pace without compromising safety or governance, supporting both day‑to‑day operations and long‑term business objectives. The practitioner acts as a control point between site execution and governance, directly influencing the quality of change decisions made across the business.
Essential Job Functions
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