Service Planner
CompanyFranke Group
Location
St Albans, England, United Kingdom
Employment TypeFull-time
Posted At6/11/2026
UK Visa Sponsorship Analytics
Occupation TypeLocal government administrative occupations
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
About Franke
At Franke Coffee Systems, we believe every great coffee starts with great people.
We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About The Job
As highly organised and proactive Service Planner you will be responsible for efficiently scheduling and coordinating our service engineers to ensure all coffee machine service requests are handled promptly and effectively. Your efforts will be key to maintaining high levels of customer satisfaction and operational efficiency. While the position primarily involves working Monday to Friday, some weekend work will be required to support our engineers who operate seven days a week
Your tasks
At Franke Coffee Systems, we believe every great coffee starts with great people.
We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About The Job
As highly organised and proactive Service Planner you will be responsible for efficiently scheduling and coordinating our service engineers to ensure all coffee machine service requests are handled promptly and effectively. Your efforts will be key to maintaining high levels of customer satisfaction and operational efficiency. While the position primarily involves working Monday to Friday, some weekend work will be required to support our engineers who operate seven days a week
Your tasks
- Schedule Management: Plan and optimize the daily, weekly, and monthly schedules for service engineers, taking into consideration customer needs, engineer availability, and geographical logistics.
- Appointment Coordination: Coordinate with customers to schedule service appointments that are convenient while ensuring efficient use of resources.
- Route Optimization: Utilize mapping and scheduling software to optimize engineers' routes, reducing travel time and increasing the number of service calls completed per day.
- Communication: Serve as the main point of contact for service engineers, facilitating clear and timely communication regarding service appointments, delays, or any changes to scheduled services.
- Record Keeping: Maintain accurate and up-to-date records of service schedules, customer interactions, and engineer availability in the company’s CRM system.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make informed decisions.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Proactive and thinks for the long term
- Strong problem-solving skills.
- Ability to work under pressure and handle challenging situations.
- High level of integrity and professionalism.
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.