Job Title

Service Reliability Engineer

As the Service / Site Reliability Engineer, you will be required to assume technical leadership on the Operational environment for the entire range of IT Infrastructure and Software layer deployments.

Main Responsibilities

Contribute to and implement standard operating procedures for BAU activities
Work with cross-functional teams to address and identify opportunities that will translate into increased efficiency, standardisation, and defect prevention
Contribute to and maintain Knowledge Base articles that can be a reference for IT operations at the global level
Deploy latest generation solutions (Full IT Stack) at customer sites
Embrace the Change Management process and advocate its importance throughout the organisation
Testing, deploying and configuration of new systems.
Proactively identifying faults both remotely and occasionally at sites. Able to cover a 24/7 on-call (currently on a 1:5 basis), responding to escalated incidents and guiding/performing break/fix activities when errors and faults occur within SLA.
Liaising with customers when on site, remotely and proactively communicating with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved.
Participating in the development of Technical Support Specialists through supervision, coaching and upskilling sessions, generating a culture of accountability for actions
Ensuring that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all compulsory training related to them

About The Ideal Candidate

You will understand event and data flows through a microservices platform
You will have experience with Windows Server and Linux (Ubuntu, RedHat) administration

Good understanding of virtual servers (VMware) and high availability infrastructure

You’re familiar with containerisation tools like Docker and Kubernetes

You have knowledge of the HTTP protocol and scripting languages such as PowerShell, Python, and Bash

You’ve worked with monitoring and logging tools like Prometheus, Grafana, ELK Stack, and RabbitMQ

You enjoy problem-solving and investigating complex issues, and you remain calm and composed in high-pressure situations

You will be able to pass a Security Clearance check

Who We Are

Leaders in revolutionizing the travel industry through innovative, end-to-end solutions.
A global team combining expertise, reliability, and cutting-edge technology to transform traditional travel processes.
Continuously growing and expanding with the latest technological advancements, including a fully cloud-native platform

Our Mission

Provide seamless travel experiences that benefit both travelers and businesses through advanced technology.
Deliver faster, more flexible solutions to airlines, hotels, travel sellers, and corporations worldwide.
Shape the future of travel by optimizing the travel ecosystem with data-driven services and innovative solutions.

What do we offer?

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

 

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

Service Reliability Engineer

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