Service Sales Account Manager

Position Summary

JOB DESCRIPTION

To manage and improve the performance of selected dedicated Service Strategic Accounts in cooperation with the relevant service operational teams.To own the quality-of-service delivery to the account, including the monitoring of agreed key performance indicators. To ensure account longevity and to maximise account potential and financial improvement. (Account profitability).

Responsibilities

• To manage and take responsibility for account growth and the renewal process.
• Actively manage and develop client relationships to maximize sales potential and develop business.
• Drive and manage relationships with defined National Key Accounts b) Drive relationships with local stakeholders working for Global/EMEA key accounts in alignment with Global/EMEA Key Account Manager
• To manage the commercial and financial administration of the account.
• To establish Vertiv as a supplier of choice and establish sustainable long-term relationships with influencers and decision makers in this segment.
• Develop account plans with each allocated account to identify spend per LOB, Key Stakeholders, Organization Structure, with the aim to define a growth strategy for this year and the coming years.
• Identify projects as early as possible in the customers buying phase and attempt to influence the customer in favor of Vertiv products and offerings, support will be available via technical support teams within UK.
• Report on status of ongoing relationships and projects frequently, advising on status and likely timing of order placement, sales, and forecasts at frequent pipeline review meetings.
• Identify business opportunities and make recommendations to your customers.
• Use Oracle Sales Cloud to record all new business opportunities.
• Issue Life Cycle Planners to each of your customers’ accounts.
• Hold regular face to face meetings with your customers
  
  

Qualifications

• Proven organisational skills ~ able to prioritise workloads, incl. the ability to multitask effectively.
• Proven people management skills ~ able to coach, lead and motivate the team.
• Possessing a high level of commercial acumen and the ability to understand clients.
• Processes and business objectives.
• Self-motivated and business focused with excellent communications skills.
• The role is home based but may require some travel to the various offices and customer sites.
• Contribute to teamwork and knowledge sharing inside the team and organization: maintain and update reporting systems, run scheduled and ad-hoc analysis, lead and participate in team meetings and share your experiences, share new knowledge you gather about the market, competitors and challenges you perceive we face.
• Focus on self-growth and development: keep an open mind and learn from some of the best experts in the company and the industry, participate in Vertiv meetings and events to acquire knowledge of where the market is going, keep up to date with technical developments, participate in company trainings and apply the knowledge in your day-to-day work.
• Be innovative: bring your own ideas of improvements inside the team, look at each process and task with the goal of constantly improving it to bring more value to the customer, to you, the team, and the organization.
• Own their job: approach your daily work and customers with ethics, responsibility, discipline, and ownership, knowing that everything you do has an impact on the customers, the company, and your development. Sales activities, related administrative activities, reporting and your own development are all important and lead to your success in the role.
  
  

PHYSICAL & ENVIRONMENTAL DEMANDS

Travelling required

Time Travel Required

Around 30% to 40%