Service Segment Leader
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Occupation Type
Customer service supervisors
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description Summary
Job Description
Position Title: Grid Systems Integration North South Europe Service (SER) Segment Leader
Context
Within Grid Solutions, the Grid Systems Integration (GSI) Business Line, is accountable for the Product Development, for the Business Development, for the Sales, for the Project Execution and for the Services of high voltage Alternative & Direct Current complete solutions, including Engineering, Procurement, and associated Construction (EPC).
Typical customers of GSI are worldwide Transmission, Distribution, Power Generation Utilities and Developers, as well as a wide range of Industrial customers. Typical project values range from a couple of hundreds of thousand dollars, up to the billion-dollar range. GSI Profit and Loss accountability is being structured around geographical Regions, among which the North & South Europe (NSE) encompasses Denmark, Finland, Iceland, Ireland, Norway, Sweden, United Kingdom, France, Spain, Portugal, Italy, Greece, Israel, and Romania. Average order intake of GSI in NSE is in the range of 1b$ to 2 b$, captured by a Commercial & Tendering Team of around 30 people.
Role Summary/Purpose
SER market is growing faster and is expected to grow faster than other segments over the next years, and GSI ambition is to grow faster than market on this segment.
Reporting hierarchically to the GSI NSE Commercial and Tendering Leader, the GSI NSE SER Segment Leader is responsible to ensure that the NSE Region secures a significant share of this growing SER market across the Region, in coordination with the GSI Sales & Tendering teams, with the GSI NSE Service Leader, with the Marketing teams, and with the Global Account Managers.
This role will have commercial responsibility for GSI Services activities in the NSE region, including:
Job Description
Position Title: Grid Systems Integration North South Europe Service (SER) Segment Leader
Context
Within Grid Solutions, the Grid Systems Integration (GSI) Business Line, is accountable for the Product Development, for the Business Development, for the Sales, for the Project Execution and for the Services of high voltage Alternative & Direct Current complete solutions, including Engineering, Procurement, and associated Construction (EPC).
Typical customers of GSI are worldwide Transmission, Distribution, Power Generation Utilities and Developers, as well as a wide range of Industrial customers. Typical project values range from a couple of hundreds of thousand dollars, up to the billion-dollar range. GSI Profit and Loss accountability is being structured around geographical Regions, among which the North & South Europe (NSE) encompasses Denmark, Finland, Iceland, Ireland, Norway, Sweden, United Kingdom, France, Spain, Portugal, Italy, Greece, Israel, and Romania. Average order intake of GSI in NSE is in the range of 1b$ to 2 b$, captured by a Commercial & Tendering Team of around 30 people.
Role Summary/Purpose
SER market is growing faster and is expected to grow faster than other segments over the next years, and GSI ambition is to grow faster than market on this segment.
Reporting hierarchically to the GSI NSE Commercial and Tendering Leader, the GSI NSE SER Segment Leader is responsible to ensure that the NSE Region secures a significant share of this growing SER market across the Region, in coordination with the GSI Sales & Tendering teams, with the GSI NSE Service Leader, with the Marketing teams, and with the Global Account Managers.
This role will have commercial responsibility for GSI Services activities in the NSE region, including:
- Orders Intake (O/I)
Essential Responsibilities
Contribute to the definition of the GSI NSE Region strategic positioning:
In coordination with the GSI SER Segment Leader and the GSI NSE Service Leader and thanks to continuous collection of information and interaction with the market stakeholders (GE others businesses especially but not limited to Offshore Wind, HVDC, FACTS, ACS, customers, macro-economics, etc.) he/she gets a comprehensive and structured view of the SER market in the NSE Region, its segmentation, its volume, and its trends.
Based on this market knowledge, under the leadership of the GSI NSE Commercial and Tendering Leader, he/she contributes to the definition of a vision and a strategy to maximize profitable growth for GSI NSE on the SER market, influencing market and customer trends, proposing disruptive business models while leveraging on our reference solutions to increase GE value added to the market.
He/she supports the GSI NSE Commercial and Tendering Leader, the GSI NSE Service Leader to translate the validated SER vision and strategy into concrete commercial action plans, including pro-active contribution to the definition of Commercial Strategy(ies) on the SER tenders developed by the GSI NSE Region.
In addition, for the Services segment, key operational responsibilities include:
- Managing Services opportunities in Salesforce, ensuring strong pipeline governance and accurate forecasting
Across the GSI NSE Region, and in close coordination with the GSI NSE Commercial and Tendering Leader and the GSI SER Segment Leader, he/she is accountable to develop knowledge of and relationship with the Key Accounts following SER projects, as well as deep understanding of their organization, and of their key players.
SER Pipeline Creation & Management
He/she supports the GSI NSE Commercial and Tendering Leader and the GSI NSE Service Leader SER pipeline identification, management, and for demand creation, ensuring engagement with customers from early stages of demand definition. As such he/she is responsible for handling the Requests For Information (RFI) as well as cooperating with all necessary NSE Functions for all demand shaping / business development activities.
Under the leadership of the GSI NSE Commercial and Tendering Leader, he/she supports the prioritization of the most interesting SER opportunities in terms of winning chances, chances of materialization, alignment with our reference solutions, profitability, cash, and risk profile, while also ensuring that the SER pipeline generation is continuously aligned to deliver the defined strategy, budget, and latest forecasts on a quarterly basis.
Code Of Ethic, EHS And Processes
He/she is accountable to comply with the Grid Solutions Sales & Tendering process and associated Delegation of Authority, as well as with the GE Code of Ethics and EHS.
Qualifications/Requirements
- Min. Bachelor's degree or equivalent knowledge or experience
- Significant years of work experience in commercial, sales and/or marketing functions
- Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
- Strong negotiation skills and leadership
- Excellent strategic thinker who can translate business development challenges into opportunities
- Self-starter, strong team player and ability to maintain can-do attitude all cycle of business
- Successful experience of working with multi-cultural teams, displaying inclusive behavior with success in remote relationship
- Successful experience in functional leadership, with proven experience to lead by influence
- Fluent in English
Relocation Assistance Provided: No