Service Support Manager
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The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance.
The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values.
The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.
Job description
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education
Essential
- Educated to degree level or equivalent experience
- Junior management qualification or equivalent experience to demonstrate competency
Desirable
- Evidence of undertaking continuous professional development
Experience
Essential
- Operational experience in a leadership capacity (people and processes)
Desirable
- Experience of using Cerner or other relevant Trust systems
- Experience giving presentations to groups
- Experience of audit management
- Experience of leading a project
Skills
Essential
- Able to identify areas for improvement and implement processes as appropriate
- Information analysis skills and knowledge of using data to improve services, including a proven ability to interpret, manipulate and present data
- Proven ability in managing people, process, quality and productivity
- Ability to carry out audits and develop reports or spread sheets for others within the Trust
About the employer
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .