ServiceNow Architect
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Job Description Role Summary
The Senior ServiceNow Architect will lead the architecture and design of a large-scale ServiceNow re-implementation, ensuring alignment to ServiceNow OOTB best practices, CSDM, and long-term platform sustainability. The role focuses on minimizing customisations, governing integrations, and guiding delivery teams in a regulated enterprise environment.
Key Responsibilities- Own the end-to-end ServiceNow architecture across ITSM, ITOM, CMDB/CSDM, Catalog, Knowledge, and Integrations
- Drive CSDM-aligned CMDB design, Discovery strategy, data quality, and governance
- Unwind historic customisations and re‑implement required behaviour using OOTB configuration, Flow Designer, and Automation Engine
- Architect integrations using IntegrationHub spokes, Service Graph Connectors, and standard APIs
- Chair or support Design Authority forums and approve deviations from OOTB and CSDM standards
- Provide architectural guidance across environments, release governance, and testing to prevent regression
• Overall IT experience with hands-on years in ServiceNow architecture or lead roles
• Proven delivery of ServiceNow greenfield or re‑implementation programmes
• Deep hands-on expertise in ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
• Strong experience with IntegrationHub, Flow Designer, and platform governance
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (ITSM / ITOM / CMDB)
• ITIL v4 Foundation
Mandatory Skills: ServiceNow - IT Service Management .
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